Go back

GP Receptionist

Falkland House Surgery

Information:

This job is now closed

Job summary

We are a small GP Practice based in S11. We have approximately 4000 patients.

We are looking for a flexible and enthusiastic Receptionist to join our friendly team.

The position is for 10 hours per week on a Friday, plus sickness and holiday cover.

We require someone with the flexibility to cover shifts between Monday - Friday 8am - 6.30pm when required.

Main duties of the job

The successful applicant with have excellent customer service skills and be flexible to cover their share of holiday and sickness when required.

General Practice experience preferred but not essential as full training will be provided to the successful candidate.

We are looking for a permanent member of staff.

The post is subject to the receipt of satisfactory references and DBS check.

About us

You will be joining an existing Reception team consisting of Reception Lead and three Receptionists.

Date posted

20 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5431-24-0001

Job locations

2A Falkland Road

Sheffield

Yorkshire

S11 7PL


Job description

Job responsibilities

Summary of Role

To provide a high standard Reception Service to the Patients, including ensuring that enquiries are promptly, efficiently and courteously handled.

Reception Duties

Be responsible for the opening and closing of the premises in the morning and evenings, including setting and restoring the telephone service and Alarm System

Monitor Reception and Waiting Room areas, including making Patients aware of late-running surgeries

Acknowledge and arrange Patient appointments

Process prescription requests

Handle in-person/telephone enquiries

Liaise with GPs and Practice staff regarding Patient issues

Liaise with Hospitals re Patient blood results/queries etc

Update computer and manual records, as necessary

Alter changes of address/phone no.s promptly on Patient records

Deliveries Sign delivery notes when received and put in the appropriate folder on reception

Follow the cold chain protocol when receiving vaccination deliveries

Follow the cold chain protocol for recording fridge temperatures twice daily when the HCA or Nurse is not on the premises.

Open, stamp and distribute the Internal Post by scanning onto SystmOne

Provide cover for other Reception staff when necessary

New Patient and Temporary residents registrations

Such other duties within the scope of the role as may be agreed from time to time.

Job description

Job responsibilities

Summary of Role

To provide a high standard Reception Service to the Patients, including ensuring that enquiries are promptly, efficiently and courteously handled.

Reception Duties

Be responsible for the opening and closing of the premises in the morning and evenings, including setting and restoring the telephone service and Alarm System

Monitor Reception and Waiting Room areas, including making Patients aware of late-running surgeries

Acknowledge and arrange Patient appointments

Process prescription requests

Handle in-person/telephone enquiries

Liaise with GPs and Practice staff regarding Patient issues

Liaise with Hospitals re Patient blood results/queries etc

Update computer and manual records, as necessary

Alter changes of address/phone no.s promptly on Patient records

Deliveries Sign delivery notes when received and put in the appropriate folder on reception

Follow the cold chain protocol when receiving vaccination deliveries

Follow the cold chain protocol for recording fridge temperatures twice daily when the HCA or Nurse is not on the premises.

Open, stamp and distribute the Internal Post by scanning onto SystmOne

Provide cover for other Reception staff when necessary

New Patient and Temporary residents registrations

Such other duties within the scope of the role as may be agreed from time to time.

Person Specification

Qualifications

Essential

  • Excellent customer service and problem solving skills

Desirable

  • Previous experience in working in a GP Practice
  • Knowledge of SystmOne - clinical system
Person Specification

Qualifications

Essential

  • Excellent customer service and problem solving skills

Desirable

  • Previous experience in working in a GP Practice
  • Knowledge of SystmOne - clinical system

Employer details

Employer name

Falkland House Surgery

Address

2A Falkland Road

Sheffield

Yorkshire

S11 7PL


Employer's website

https://falklandhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Falkland House Surgery

Address

2A Falkland Road

Sheffield

Yorkshire

S11 7PL


Employer's website

https://falklandhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Zoey Hall

zoey.hall@nhs.net

Date posted

20 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5431-24-0001

Job locations

2A Falkland Road

Sheffield

Yorkshire

S11 7PL


Privacy notice

Falkland House Surgery's privacy notice (opens in a new tab)