General Practice Management Assistant

Job summary

As a GP Management Assistant, you will play a crucial role in supporting the daily operations of our practice. Working closely with both the management team and clinical staff, you will help ensure the efficient and smooth running of our administrative processes. This, in turn, enables our GPs to provide high-quality patient care. This position is a permanent, full-time opportunity.

Main duties of the job

Act as the Digital Lead, collaborating with management to drive innovation and implement new digital technologies, maintaining and enhancing our modern patient access system.

Support new starters by conducting inductions, staff development reviews, annual appraisals, and training sessions.

Serve as the Data Quality Lead, managing patient recalls to meet practice contract requirements, including QOF, Enhanced Services, and PCN DES targets such as IIF Performance.

Assist in the coordination of appointments and rota management.

Undertake team lead responsibilities, offering administrative support and managing workflow documentation.

Handle initial patient complaints and work towards early resolution. Address patient queries professionally and empathetically, both in person and over the phone.

Support the management of practice rotas, meetings, and staff communications, and oversee the daily workflow processes in a team lead capacity.

Ensure compliance with practice policies, as well as data protection and confidentiality requirements.

Promote patient safety by participating in learning events and implementing learning outcomes accordingly.

Work closely with our Patient Participation Group to help enhance our patient experience.

About us

Join Our Friendly Team and Help Us to Improve Patient Care

Are you an organised, proactive, and people-focused professional seeking to make a genuine impact within a busy general practice healthcare setting? We are looking for a dedicated GP Management Assistant to become part of our committed team. You will be joining a welcoming practice that fosters a collaborative environment, aligned with the 'NHS Peoples Promise'. https://www.england.nhs.uk/our-nhs-people/online-version/lfaop/our-nhs-people-promise/