Job summary
We are delighted to offer an exciting opportunity for a motivated and enthusiastic individual to join our outstanding team at Berinsfield Health Centre as a Patient Support Coordinator.
We are proud of our excellent reputation for delivering high-quality, compassionate care, supported by outstanding accessibility and availability.
The roles are a great opportunity for someone who thrives in a fast-paced environment, meets tight deadlines, and works flexibly in response to changing demands.
We are looking for someone warm, approachable, and highly organised to become a valued member of our team and healthcare experience isn't essential. We value a positive attitude and a willingness to learn but attention to detail and IT proficiency are a must.
There are two part-time positions available, both working Monday to Friday - one for 25 hours and the other for 27.5 hours per week. Our usual surgery hours are 08:00 to 18:30, and while we can be flexible with exact working times, we do ask that applicants are willing to provide occasional cover for colleagues during sickness or annual leave.
If you share our passion for excellent patient care and want to be part of a friendly, dedicated team, we would love to hear from you.
Main duties of the job
Our Coordinators provide high-quality administrative support, including maintaining and safeguarding confidential patient records, processing correspondence and test results, and coordinating referrals to secondary care and community services.
The post holder will work alongside our Patient Support Assistants, acting as the first point of contact for patients, whether in person, over the phone, or online.
These roles are especially rewarding; thanks to our accessibility, you will be helping patients access the care they need rather than acting as a gatekeeper.
About us
Berinsfield Health Centre delivers timely, local healthcare that blends the best of modern medical science with traditional values of compassion, respect, and community care.
We foster a supportive and inclusive environment for everyone patients, clinicians, administrative staff, and our wider healthcare partners, including district nurses and midwives.
As a proud training practice since 1972, we are passionate about developing and supporting our staff. Theres always a vibrant mix of new faces in the building, and we actively encourage all team members to play a role in mentoring and supporting students as part of our commitment to learning and growth.
Job description
Job responsibilities
- Coordinate patient pathways by liaising with clinicians, community services and secondary care to track referrals and appointments.
- Maintain, audit and file patient records updating demographics, care plans, referrals, treatment notes and coding, and ensuring all paper and electronic documents are accurately filed.
- Acting as point of contact for patients, answering queries in person, by phone or email, triaging and booking appointments.
- Manage immunisation clinics: schedule/confirm appointments, update CHIS and local registers, and accurately record vaccinations.
- Run clinical system searches and recalls, generate and send reminders for vaccines, screenings and chronic-disease reviews.
- Support in drafting and maintaining rotas that meet service demands and contractual obligations.
- Develop and refine practice processes producing best practice documents, training guides, induction packs and patient leaflets.
- Create and distribute patient communications for test results, clinic invites and service updates.
- Prepare agendas, take minutes and follow up on actions for practice-wide and governance meetings.
- Maintain up-to-date knowledge of health & safety and fire-safety protocols, ensuring team compliance.
- Adapt flexibly to changing practice needs support internal teams and external stakeholders as required.
- Undertake any other admin tasks or projects as directed by the Practice Manager.
Job description
Job responsibilities
- Coordinate patient pathways by liaising with clinicians, community services and secondary care to track referrals and appointments.
- Maintain, audit and file patient records updating demographics, care plans, referrals, treatment notes and coding, and ensuring all paper and electronic documents are accurately filed.
- Acting as point of contact for patients, answering queries in person, by phone or email, triaging and booking appointments.
- Manage immunisation clinics: schedule/confirm appointments, update CHIS and local registers, and accurately record vaccinations.
- Run clinical system searches and recalls, generate and send reminders for vaccines, screenings and chronic-disease reviews.
- Support in drafting and maintaining rotas that meet service demands and contractual obligations.
- Develop and refine practice processes producing best practice documents, training guides, induction packs and patient leaflets.
- Create and distribute patient communications for test results, clinic invites and service updates.
- Prepare agendas, take minutes and follow up on actions for practice-wide and governance meetings.
- Maintain up-to-date knowledge of health & safety and fire-safety protocols, ensuring team compliance.
- Adapt flexibly to changing practice needs support internal teams and external stakeholders as required.
- Undertake any other admin tasks or projects as directed by the Practice Manager.
Person Specification
Qualifications
Essential
- Good standard of education with English and Maths to GCSE (grades A-C / 9-4) or equivalent experience.
Experience and Skills
Essential
- Excellent written and verbal communication skills in order to interact with patients, staff, and external partners.
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way.
- Ability to explain complex information clearly and empathetically.
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity.
- Strong organisational and time management skills to handle appointments, data management, and administrative tasks efficiently.
- Ability to prioritise tasks and manage multiple responsibilities simultaneously.
- Strong interpersonal skills to build rapport with patients, families, and colleagues.
- Proficient in ICT with strong skills in the Microsoft Office Suite, including Word, Excel and Outlook.
- Keen attention to detail, ensuring accurate data entry and meticulous record-keeping, maintaining the integrity of patient information and supporting effective care management.
- Flexibility to adapt to changing needs and priorities within the practice and willingness to undertake a variety of tasks.
- Commitment to providing high-quality administrative support and a positive experience for patients and internal stakeholders.
Desirable
- Proficiency in using healthcare management software (e.g., EMIS, Docman) for data searches, patient records, and appointment scheduling.
- Ensure compliance with health and safety protocols by maintaining up-to-date knowledge of relevant regulations and guidelines.
- Knowledge of GDPR, Caldicott principles and NHS confidentiality standards to safeguard patient information.
- Ability to follow and lead on correct procedures to ensure a safe and productive working environment.
Person Specification
Qualifications
Essential
- Good standard of education with English and Maths to GCSE (grades A-C / 9-4) or equivalent experience.
Experience and Skills
Essential
- Excellent written and verbal communication skills in order to interact with patients, staff, and external partners.
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way.
- Ability to explain complex information clearly and empathetically.
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity.
- Strong organisational and time management skills to handle appointments, data management, and administrative tasks efficiently.
- Ability to prioritise tasks and manage multiple responsibilities simultaneously.
- Strong interpersonal skills to build rapport with patients, families, and colleagues.
- Proficient in ICT with strong skills in the Microsoft Office Suite, including Word, Excel and Outlook.
- Keen attention to detail, ensuring accurate data entry and meticulous record-keeping, maintaining the integrity of patient information and supporting effective care management.
- Flexibility to adapt to changing needs and priorities within the practice and willingness to undertake a variety of tasks.
- Commitment to providing high-quality administrative support and a positive experience for patients and internal stakeholders.
Desirable
- Proficiency in using healthcare management software (e.g., EMIS, Docman) for data searches, patient records, and appointment scheduling.
- Ensure compliance with health and safety protocols by maintaining up-to-date knowledge of relevant regulations and guidelines.
- Knowledge of GDPR, Caldicott principles and NHS confidentiality standards to safeguard patient information.
- Ability to follow and lead on correct procedures to ensure a safe and productive working environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
