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Belmont Medical Centre

Senior administrator/receptionist

The closing date is 01 August 2025

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Job summary

20 hours per week 1 reception shift Tuesday morning

3 administration days over Monday Thursday and Friday

The right candidate will be responsible for overseeing the day-to-day operations of a general practice's reception, leading a team of receptionists to ensure efficient and seamless patient care. This position involves supervising staff, coordinating workflows, addressing patient inquiries, and supporting the overall smooth operation of the practice.

EXPERIENCE REQUIRED: RECEPTION IN A GP PRACTICE

Main duties of the job

As the senior administrator, you'll lead the reception team to ensure smooth daily operations. Key duties will include managing staff rotas, optimising processes, and upholding high standards of patient care. You'll also be integral in facilitating effective communication between patients and healthcare providers while supporting the team with training and development. This position is ideal for someone who excels in a fast-paced, patient-centred environment and has a passion for leading and motivating a team

About us

We are a high achieving busy town centre Practice. We use Emis Web. Our team includes 4 GP partners, 2 salaried GPs, 3 Practice Nurses, and 1 Health Care Assistants. Through our PCN ARRS staff, were fortunate to have a dedicated Clinical Pharmacist, Social Prescriber, and Care Coordinators. Additionally, we have weekly access to physiotherapists, podiatrist, phlebotomists, dietician and Mental Health Practitioner

The clinicians are supported by a highly skilled administrative team, with the Reception team at its core. Therefore, having a strong reception management structure is essential to maintaining the smooth operation of the practice.

Details

Date posted

24 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5405-25-0001

Job locations

53-57 Belmont Road

Uxbridge

UB8 1SD


Job description

Job responsibilities

  • Provide day-to-day leadership, support, and first-line management for the reception team, reviewing staff training,
  • Handle patient inquiries and concerns, offering solutions or escalating issues when necessary. Ensure clear communication between patients, clinicians, and external organisations.
  • Plan and manage the reception rota to ensure proper staffing, making adjustments for leave and sickness as needed.
  • Ensure efficient use of practice IT systems, troubleshoot any issues, and train new staff on relevant software and processes.
  • Ensure reception processes align with practice policies and NHS guidelines.
  • Serve as the main point of contact between patients, clinicians, and other staff members.
  • Assist with problems which may lead to complaints
  • Assist with various administrative duties and other tasks as needed for example registrations, referrals.
  • Supporting the Practice Manager in health and safety audits, ensuring compliance with relevant policies and procedures.

Job description

Job responsibilities

  • Provide day-to-day leadership, support, and first-line management for the reception team, reviewing staff training,
  • Handle patient inquiries and concerns, offering solutions or escalating issues when necessary. Ensure clear communication between patients, clinicians, and external organisations.
  • Plan and manage the reception rota to ensure proper staffing, making adjustments for leave and sickness as needed.
  • Ensure efficient use of practice IT systems, troubleshoot any issues, and train new staff on relevant software and processes.
  • Ensure reception processes align with practice policies and NHS guidelines.
  • Serve as the main point of contact between patients, clinicians, and other staff members.
  • Assist with problems which may lead to complaints
  • Assist with various administrative duties and other tasks as needed for example registrations, referrals.
  • Supporting the Practice Manager in health and safety audits, ensuring compliance with relevant policies and procedures.

Person Specification

Qualifications

Essential

  • Essential
  • Experience of working in reception in a GP practice setting

Desirable

  • Desirable
  • Management Supervisory skills
Person Specification

Qualifications

Essential

  • Essential
  • Experience of working in reception in a GP practice setting

Desirable

  • Desirable
  • Management Supervisory skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Belmont Medical Centre

Address

53-57 Belmont Road

Uxbridge

UB8 1SD


Employer's website

https://www.thebelmontmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Belmont Medical Centre

Address

53-57 Belmont Road

Uxbridge

UB8 1SD


Employer's website

https://www.thebelmontmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

ZOE TAYLOR

zoetaylor2@nhs.net

01858233211

Details

Date posted

24 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5405-25-0001

Job locations

53-57 Belmont Road

Uxbridge

UB8 1SD


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