Patient Care Navigator

Job summary

Join Our Friendly Team at Richmond Hill Practice Ltd

Are you organised, approachable, and enjoy helping people access the care they need? Richmond Hill Practice Ltd is looking for an enthusiastic Patient Care Navigator to join our busy but supportive team. You will manage appointment requests via NHS messaging systems, answer calls, and assist patients at the reception desk, ensuring everyone receives a professional and caring service.

Main duties of the job

Key Responsibilities:

Process appointment requests via NHS messaging systems, following the Care Navigation protocol.

• Answer incoming calls and signpost patients to the appropriate service or healthcare professional efficiently and courteously.
• Welcome and assist patients at the reception desk, ensuring queries are handled professionally.
• Deal with general enquiries, liaising with clinicians and other members of staff.
• Undertake administrative duties as required.

About us

We are a well-established Training Practice based in a modern building at Colne Health Centre. We have a large, friendly multidisciplinary team and place strong emphasis on teamwork, support, and learning.

Our practice is part of Pendle East PCN, working closely with a wider network of professionals including Clinical Pharmacists, Paramedics, and a Health and Wellbeing Team. This allows our administrative staff to feel well supported and part of a broader primary care system.

Alongside our clinical team, we have a highly experienced and supportive non-clinical team, with opportunities for development and shared learning within a busy but welcoming environment