Patient Care Navigator/Receptionist

Job description

Job responsibilities

Patient Care Navigator

Job Summary: Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, in person or via the telephone.

The following are the core responsibilities of the Patient Care Navigator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service.

Initiating contact with and responding to, requests from patients, team members and external agencies.

Clinically code data on the EMIS system.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary.

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner.

Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Partake in audit as directed by the audit lead.

Action incoming emails and correspondence as necessary.

Scan patient related documentation and attach scanned documents to patients healthcare records.

Complete opening and closing procedures in accordance with the duty rota.

As required support the prescription team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.

Order and monitor stationery supplies.

Produce, maintain and participate in the receptionist rota for lunch and out of hours cover.

Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.

See attached full job description

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public.
• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.

Desirable

• Experience of administrative duties
• Experience of working in a healthcare setting
• EMIS/SystmOne/Vision user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Hill Practice

Address

Richmond Hill

Colne Health Centre

Colne

BB8 0NZ

Employer's website

https://www.therichmondhillpractice.co.uk/ (Opens in a new tab)