Medical Receptionist

Annfield Plain Surgery

Information:

This job is now closed

Job summary

We are looking for a highly motivated medical receptionist to join our friendly and supportive reception team. The ideal candidate will be flexible, enthusastic with excellent customer care skills and who can make a difference to the needs of our patients. The main part of the job is interaction with patients and some elements of administrative work.

The hours of work would be:

Monday 08:30 - 18:00

Tuesday 08:30 - 17:00

Thursday 08:30 - 17:00

Friday 8.30 - 17:00

Main duties of the job

Offer general assistance to the practice team and project a positive and friendly image to patients and visitors, in person and via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The successful applicant will need to be flexible in their approach to cover team absences where necessary.

About us

We are a small Practice with 3500 patients and a friendly team of GP's, nurses and other healthcare staff.

We are a supportive team that pride ourselves on providing compassionate, patient centred care in a supportive working environment.

Date posted

04 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5387-23-0001

Job locations

Annfield Plain Surgery

Durham Road

Annfield Plain

Durham

DH9 7TD


Job description

Job responsibilities

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Job description

Job responsibilities

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Person Specification

Qualifications

Essential

  • Good standard of general education
  • O level GCSE Maths and English
  • Experience of working within a team
  • Experience of using own initiative
  • Experience of working with the public
  • Understanding and compliance of Confidentiality

Desirable

  • Experience of working in a GP practice (desirable)
  • Experience of working with computer systems
Person Specification

Qualifications

Essential

  • Good standard of general education
  • O level GCSE Maths and English
  • Experience of working within a team
  • Experience of using own initiative
  • Experience of working with the public
  • Understanding and compliance of Confidentiality

Desirable

  • Experience of working in a GP practice (desirable)
  • Experience of working with computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Annfield Plain Surgery

Address

Annfield Plain Surgery

Durham Road

Annfield Plain

Durham

DH9 7TD


Employer's website

https://www.annfield-plain-surgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Annfield Plain Surgery

Address

Annfield Plain Surgery

Durham Road

Annfield Plain

Durham

DH9 7TD


Employer's website

https://www.annfield-plain-surgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Office Manager

Karen Liddle

01207215005

Date posted

04 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5387-23-0001

Job locations

Annfield Plain Surgery

Durham Road

Annfield Plain

Durham

DH9 7TD


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