Medical Secretary

Job description

Job responsibilities

Job Summary:

To support the practice team in the delivery of high quality care to all patients, liaising with members of the Primary and Secondary Health Care Team both internal and external to the practice. Presenting letters and reports to a high standard.

Administration

The post holder will

Complete Referrals, maintaining dashboard and digital platforms as required by the clinical and non clinical staff at the practice

• Distribute and track insurance and medical reports using digital platform
• Invoice solicitors and insurance companies for monies owing for reports and information provided
• Scanning letters to electronic medical records on SYSTMONE
• Processing all hospital/medical correspondence ensuring patient records kept up to date

Information Management and Technology

• In conjunction with the Admin team report any IT problems to SYSTMONE and the service desk
• Transfer and save and update electronic referral forms on SYSTMONE from various service providers
• Maintain electronic copy of address book for service providers in the NHS and private sector in primary and secondary care.
• Maintain and update Practice Website and other IT packages implemented by Practice

Organisational

• With Practice Manager compile agenda and take minutes for the monthly Full Practice Meeting
• Liaise with patients and other agencies regarding referrals
• Data entry on SYSTMONE in line with practice protocols
• Completion of other office duties requested from the manager and principals of the practice

Confidentiality

• Respect the privacy of patient and staff information and maintain confidentiality at all times

Health and Safety

• The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety Policy, to include
• Using personal security systems within the workplace according to practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free form hazards
• Reporting potential risks identified

Equality and Diversity

• The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to the individual is non judgemental and respects their circumstances, feelings, priorities and rights

Personal / Professional Development

• The post holder will participate in any training programme implemented by the practice as part of this employment.

Quality

• The post holder will strive to maintain quality within the practice, and will:
• Alert other team members to issues quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post holder should recognize the importance of effective communication within the team and will strive to

Communicate effectively with Partners and other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation and management of services

The post holder will

• Apply practice policies, standards and guidance
• Discuss with other members of the team how policies, standards and guidelines will affect their own work

Person Specification

Experience

Essential

• Previous administrative or secretarial experience.
• Excellent typing and audio-typing/transcription skills.
• Strong organisational and time-management abilities.
• Ability to handle sensitive information with discretion.
• Excellent communication skills, written and verbal.
• Proficiency with office software Word, Excel,
• Outlook.

Desirable

• Experience within a medical or healthcare
• environment.
• Familiarity with electronic patient record systems.
• Knowledge of medical terminology and clinical processes

Qualifications

Essential

• GCSE grade A to C in English & Maths

Desirable

• Medical Terminology
• Knowledge of SystmOne or equivalent
• Data Management

Employer details

Employer name

Elthorne Park Surgery

Address

106 Elthorne Park Road

Hanwell

London

W7 2JJ

Employer's website

https://www.elthorneparksurgery.nhs.uk/ (Opens in a new tab)