Senior Receptionist

Coxhoe Medical Practice

This job is now closed

Job summary

We are looking for an enthusiastic, motivated person to work as part of our busy reception team, alongside the Team Leader of Reception. Our reception team is integral to the smooth running of our medical practice, providing high quality and patient focused care.

The main role of the position is to support the Team Leader with the leadership and supervision of an enthusiastic team of receptionists, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice. Support the management team in promoting Equality, Diversity and Inclusion, Safety, Health Environment and Fire, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development.

Main duties of the job

The Senior Receptionist would be responsible for supervising and supporting our reception team alongside the Team Leader, ensuring they achieve their primary responsibilities. Working as part of the receprtion team. Maintaining and monitoring the practice appointment system. Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. Maintain all reception protocols. Continuing to repport to the Team Leader

About us

We are looking for an enthusiastic team player to join our team at Coxhoe Medical Practice

We have an excellent GP and Nursing Team and a supportive and efficient administrative team.

Candidates should be good communicators with a track record for delivering excellent customer care and have the ability to work under pressure.

Current list size 7,100

SystmOne Clinical System

Confidentiality is integral to this role.

Previous General Practice experience and IT skills is an essential

Date posted

13 September 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5385-23-0007

Job locations

Coxhoe Medical Practice

1 Lansdowne Road

Coxhoe

Durham

DH6 4DH

Job description

Job responsibilities

Support the Team Leader in/to:

Working within the reception team

Day-to-day supervision of the reception team, deputising in their absence.

Support the Team Leader with Day-to-day line management all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.

Identify and ensure delivery of team training where agreed with reception and practice management.

Continually assess and evaluate systems recommending changes and improvements to the Team Leader as appropriate.

Assist the Team Leader to deal with problems reported by other members of the health care team.

Encourage and support personal development of members of the reception, maintaining self and team professionalism.

Keep the team informed of any matters arising as necessary, or as requested by other members of the Practice team.

To act as a focal point of communication between the GPs, practice management and other members of the primary health care team.

To have, and ensure others are trained in operating with an understanding, acceptance and adherence to the need for strict confidentiality.

Keep reception and practice management informed of any matters arising or problems /potential problems, in conjunction with the Team Leader.

Assist with the organisation of seasonal clinics, including Covid- vaccinations and flu vaccinations, admin support and room planning as required

Reviewing and updating all reception procedures as required.

Develop, implement, and embed efficient reception processes and procedures to adhere to legislation as required