Job summary
Cestria Health Centre has a fantastic opportunity for a Care Coordinator/General Practice Assistant (GPA) to join our team. The role is a support role, covering administrative tasks and, if appropriate, some basic clinical duties, to assist the GPs and the wider team, enabling them to make the best use of consultation time.
The post-holder will form part of our multi-disciplinary, primary-care team and contribute to the smooth running of the surgery.
Main duties of the job
Manage
incoming and outgoing communications (emails, documents, tasks)
Help
with appointment booking, patient queries and care navigation
Explain treatment procedures to patients including arranging follow up appointments
Help people to manage their needs by answering their queries
and supporting them in making appointments and
ensuring patients have good
quality written or
verbal information to help them make choices about their care
Monitor referrals, missed appointments, investigations, to include cancer 2ww
referrals and missed follow up appointments
Record patient's demographic and simple health information as part of their personalised care plan/record
Provide patients with high quality, easy to
understand information to assist them in making choices about their care
Support in the delivery of enhanced services and other
service requirements on behalf of the PCN
Arrange
weekly practice meetings, including preparation of lists, creating teams links
and taking minutes
Managing
GPSI referrals, including scanning, registration of patients and organizing
triage, prior to appointment booking
Weekly
extraction of information from GPSI clinics to prepare datasets for submission
Completing
basic (non-opinion) forms for the GP to approve and sign including, but not
limited to, insurance, mortgage and Department for Work and Pensions forms
Lead
on health promotion and education work
Take
and record observations such as blood pressure, pulse, temperature
About us
We are a friendly, long established and CQC Outstanding GP surgery recently joined with Coxhoe Medical Practice. We need to expand our team due to growing list size and GPSI service expansion.
We are looking for an enthusiastic team player to join our team at Cestria Health Centre.
We have an excellent GP and Nursing Team and a supportive and efficient administrative team
SystmOne Clinical System
Job description
Job responsibilities
Manage incoming and outgoing communications (emails, documents, tasks)
Help with appointment booking, patient queries and care navigation
Explain treatment procedures to patients including arranging follow up appointments
Help people to manage their needs by answering their queries and supporting them in making appointments and ensuring patients have good quality written or verbal information to help them make choices about their care
Monitor referrals, missed appointments, investigations, to include cancer 2ww referrals and missed follow up appointments
Record patient's demographic and simple health information as part of their personalised care plan/record
Provide patients with high quality, easy to understand information to assist them in making choices about their care
Support in the delivery of enhanced services and other service requirements on behalf of the PCN
Arrange weekly practice meetings, including preparation of lists, creating teams links and taking minutes
Managing GPSI referrals, including scanning, registration of patients and organizing triage, prior to appointment booking
Weekly extraction of information from GPSI clinics to prepare datasets for submission
Completing basic (non-opinion) forms for the GP to approve and sign including, but not limited to, insurance, mortgage and Department for Work and Pensions forms
Lead on health promotion and education work
Take and record observations such as blood pressure, pulse, temperature
Job description
Job responsibilities
Manage incoming and outgoing communications (emails, documents, tasks)
Help with appointment booking, patient queries and care navigation
Explain treatment procedures to patients including arranging follow up appointments
Help people to manage their needs by answering their queries and supporting them in making appointments and ensuring patients have good quality written or verbal information to help them make choices about their care
Monitor referrals, missed appointments, investigations, to include cancer 2ww referrals and missed follow up appointments
Record patient's demographic and simple health information as part of their personalised care plan/record
Provide patients with high quality, easy to understand information to assist them in making choices about their care
Support in the delivery of enhanced services and other service requirements on behalf of the PCN
Arrange weekly practice meetings, including preparation of lists, creating teams links and taking minutes
Managing GPSI referrals, including scanning, registration of patients and organizing triage, prior to appointment booking
Weekly extraction of information from GPSI clinics to prepare datasets for submission
Completing basic (non-opinion) forms for the GP to approve and sign including, but not limited to, insurance, mortgage and Department for Work and Pensions forms
Lead on health promotion and education work
Take and record observations such as blood pressure, pulse, temperature
Person Specification
Qualifications
Essential
- GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge
Desirable
Experience
Essential
- IT confident .
- Must have customer/patient care skills and have worked in a customer/patient facing environment.
- Competence in Microsoft Office packages (Outlook, Word, Excel).
- Ability to compile and analyse statistical information.
Desirable
- Experience of working with clinical systems i.e. Systm1 would be desirable.
- Experience working in primary care
- Experience of working in a public sector/healthcare environment would be extremely advantageous.
Person Specification
Qualifications
Essential
- GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge
Desirable
Experience
Essential
- IT confident .
- Must have customer/patient care skills and have worked in a customer/patient facing environment.
- Competence in Microsoft Office packages (Outlook, Word, Excel).
- Ability to compile and analyse statistical information.
Desirable
- Experience of working with clinical systems i.e. Systm1 would be desirable.
- Experience working in primary care
- Experience of working in a public sector/healthcare environment would be extremely advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.