Receptionist GP Surgery

Job description

Job responsibilities

Location: Mandeville Medical Centre

Hours: Part Time

Reports to: Practice Manager

Summary of the post

The post holder will assist with the running of the reception area with the aim of providing an efficient and caring service to patients. They will work closely with the team and provide general administrative support when and if required.

The practice uses SystmOne as its clinical system and the post holder will need to become familiar with various aspects of the system relevant to the role of Receptionist/Administrator.

Key Accountability

To demonstrate excellence in customer service provision.

To undertake receptionist duties as part of rota and relief for others as required.

To cover other administration staff absence to ensure continued and smooth running of the practices day to day operation.

Ensure mandatory training is completed in a timely manner.

Practice administration.

Promptly implement changes to existing administration procedure, new policies and procedures as required.

Carry out all reception functions including but not limited to:

• greeting patients
• booking appointments
• telephone services and general queries
• records management ensuring they are carried out to the highest standards
• producing repeat prescriptions
• patient registration
• informing GPs of any home visits
• dealing with post and courier bag
• booking transport / interpreters

Ensure the office is secure and confidentiality of information is maintained in accordance with the General Data Protection Regulations and Caldicott Guardian.

Ensure all clinical areas are clean and tidy before surgery commences.

Clinical waste is handled in accordance with clinical guidelines and legislation.

Recording of fridge temperatures.

Cleaning rotas for reception areas are adhered to.

Ensure that there is a receptionist handover of information, messages etc. from the morning shift to afternoon receptionist and vice versa.

Ensure cash handling and any patient payment process is documented appropriately.

Attend in-service training as and when appropriate.

Carries out any other duties that may be required by the Practice Manager.

To attend Practice Meetings

Competencies:

Communication

Communicates clearly and effectively with patients, other staff and those outside the practice.

Communicates issues and ideas clearly and keep team members and Practice Manager up to date with any arising issues.

Confidentiality

To keep up to date with issues relating to confidentiality and data security.

The post holder must maintain the confidentiality of information regarding patients, members of staff and other health service business.

Quality Improvement

Incorporates the principles of continuous quality improvement into all activities.

Contributes to meeting the objectives of the practices quality development and initiatives.

Health and Safety.

To be aware of the responsibilities under the practices Health & Safety Policy (and Health & Safety at Work Act 1974) to ensure safety procedures are carried out to maintain a safe environment for patients and members of staff.

Person Specification

Qualifications

Essential

• GCSE grade A to C (or equivalent) in English and Maths,
• IT Qualification

Experience

Essential

• Previous customer facing experience desirable.
• Administration experience.
• Intermediate computer skills.
• Excellent communication skills.
• Excellent written skills.
• High level of confidentiality.
• Caring and empathetic.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mandeville Medical Centre

Address

Mandeville Medical Centre

3 Mandeville Road

Northolt

Middlesex

UB5 5HB

Employer's website

https://www.mandevillemedicalcentre.nhs.uk (Opens in a new tab)