Deputy Primary Care Network Manager

Job description

Job responsibilities

Financial Management & Claims Administration

Lead on the preparation and submission of monthly ARRS claims via the NHSE portal.

Track and reconcile ARRS funding allocations, ensuring accuracy and compliance with contractual requirements.

Manage invoices from practices, providers, and third-party suppliers, ensuring timely processing and resolution of queries.

Maintain a clear audit trail of payments, reimbursements, and budget allocations, working closely with finance leads across member practices.

Support the PCN Manager in budget monitoring, forecasting, and reporting to the Board.

Operational & Strategic Support

Deputise for the PCN Manager as required, attending meetings and representing the PCN inoperational forums.

Assist in the coordination of PCN services, workforce deployment, and service delivery models.

Contribute to the development of SOPs, dashboards, and performance reports.

Support onboarding and induction of new ARRS staff, ensuring role clarity and alignment with PCNpriorities.

Build strong relationships with practice managers, clinical leads, and external partners.

Supporting the Clinical Director, PCN Executive, and Board in delivering local strategic objectives.

Overseeing human resources, financial administration, and organisational management.

Managing data systems, IT access, and information governance.

Tracking PCN projects, milestones, and risks, and ensuring timely reporting and documentation.

Skills & Experience

Experience of managing staff and services in primary or secondary care.

Proven experience in financial administration, ideally within NHS or primary care settings.

Strong understanding of ARRS funding, PCN structures, and NHS financial frameworks.

Excellent Excel and data handling skills, with the ability to produce clear financial summaries andreconciliations.

Experience of using a clinical system, preferably EMIS (Optum).

Highly organised, with attention to detail and ability to manage competing priorities.

Confident communicator, able to engage with stakeholders at all levels.

Experience in project coordination, service improvement, or operational delivery is desirable.

Equality & Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post holder will strive to maintain quality within the organisation, and will:

Alert other network team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the network team embers by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Effectively manage own time, workload and resources.

Communication

The postholder should recognise the importance of effective communication within the organisation and will strive to:

Communicate effectively with other team members.

Communicate effectively with outside agencies and other stakeholders.

Recognise peoples needs for alternative methods of communication and respond accordingly.

General Information

At all times promote and maintain the safety of children by working according to the Child Protection Policy and supporting guidance.Being pro-active and responsive to child protection concerns by early reporting, recording and referral of issues according to PCN arrangements.Attending child protection training that is appropriate to your role.

Safeguarding

All employees have a duty for safeguarding and promoting the welfare of children and vulnerable adults. Staff must be aware of the procedure for raising concerns about the welfare of anyone with whom they have contact.

Risk Management and Health and Safety

Employees must be aware of the responsibilities placed on them under the Health & Safety at Work Act 1974, ensure that agreed safety procedures are carried out and maintain a safe environment for employees, patients and visitors.

Records Management

The post holder has responsibility for the timely and accurate creation, maintenance and storage of records in accordance with policy, including email documents and regarding the Data Protection Act, The Freedom of Information Act and any other relevant statutory requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• Degree level education or management qualification or training/experience equivalent to working at graduate level.

Experience

Essential

• Specialist knowledge of working in an administrative and business environment and its systems and practices including projects and business planning, and information management.
• Up to date knowledge of employment law and its application.
• Specialist knowledge of working in an administrative and business environment and its systems and practices including projects and business planning, and information management.
• Up to date knowledge of employment law and its application.

Desirable

• Knowledge of primary care contractual and commissioning processes
• Knowledge of NHS structures and organisational relationships
• Experience of working within the NHS and Medical and Dental environment

Skills

Essential

• High level of interpersonal and communication skills, and the ability to analyse interpret and collate information.
• Ability to use initiative, act, make decisions and solve problems independently, and know when to refer upwards.
• Ability to provide and receive sensitive information in a confidential manner, resolve queries and conflict using tact and diplomacy
• Ability to engage with external agencies and represent the organisations interests
• Ability to manage and prioritise own workload
• Ability to work under pressure of multiple demands
• IT literate and proficient in the advanced use of keyboard and word packages i.e. Word, excel, and databases.
• Can demonstrate insight into learning needs and ability to address them

Desirable

• Ability to manage a complaints process
• Ability to manage an appraisal process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridgwater Bay Primary Care Network

Address

Victoria Park Health & Wellbeing Hub

Victoria Park Drive

Bridgwater

Somerset

TA6 7AS

Employer's website

https://www.bridgwaterbayhealth.nhs.uk/ (Opens in a new tab)