Medicines Management Support Administrator

Job summary

*Please note this advert may close sooner due to high demand*

To issue practice prescriptions safely and efficiently in accordance with practice prescribing protocols

To generate repeat prescription requests received through different modes, including written requests from patients, letter and online within 48 hours of request

To generate patient requests for new prescription items not on their repeats list by tasking the appropriate clinician

To check if medication reviews/blood tests/BP are needed before issuing prescriptions and take appropriate action

To ensure correct protocols are followed regarding the ordering and tracking of controlled drug requests

To monitor high risk drug prescriptions and paperwork to ensure compliance with protocols

To deal with general enquiries to and from patients regarding their medication

To identify potential over-ordering/over-use of medication and flag up with a clinician

To check and respond regularly to tasks, emails, and notifications

To be the frontline in dealing with requests for medication from patients, patient carers, pharmacies, district nurses, practice GPs, community staff, secondary care colleagues

Further information is detailed in the job description.

Main duties of the job

Please see attached job description for more information on the role of medicines management support administrator.

About us

SAVILLE MEDICAL GROUP is a large and friendly Practice in the centre of Newcastle with a branch surgery at Newbiggin Hall.

We care for approximately 42,500 patients with a high proportion of students in the City Centre and a more typical population in the branch surgery. The workforce consists of 7 GP Partners, 24 Salaried GPs and an extensive Nursing team. In addition, we have a medicines management team including 3 Clinical Pharmacists and over 40 skilled staff members.

We also offer an expanding wellbeing team of 11 staff members with experience in mental health, dementia, children's charities, homelessness, substance misuse, domestic abuse and any patient who struggles to engage with services and needs more support than GPs alone can provide.

Our Primary Care Network is led by one of our GP Partners and Practice Manager enabling us to collaborate with numerous key partners including the CCG, Newcastle Hospital Trust, LMC and our Federation. This helps the practice to remain highly proactive in integrating the latest healthcare policy and digital systems, which makes every day challenging and rewarding.