Job summary
To ensure that patients
are assisted courteously, efficiently and with empathy, and to support other
members of the practice team. The Call Handler/Administrator will act as the
first point of call for patients; receiving and directing them to the most
appropriate care and answering their enquiries. In addition to telephone
duties, they will also carry out administrative tasks to support the delivery
of an efficient service that Saville Medical Group provides to our patients.
*Please note this job is at our main site in the City Centre.*
The hours for this job are full time which will be:
Monday - 8-6pm
Tuesday - 10-6pm
Wednesday - 8-5pm
Thursday - 8-1pm
Friday - 10.30-6pm
Interviews will be held week commencing 16th December 2024
Main duties of the job
This role
involves working in a busy call centre environment, you will be the first point
of contact for our patients.
Undertake a
variety of administrative duties to support the smooth running of the practice
including eConsults, practice emails, prescription requests, scanning, filing
and photocopying.
Input data into
the patients' healthcare records as necessary
Occasional
reception cover when required
About us
SAVILLE MEDICAL GROUP is a large and friendly Practice in
the centre of Newcastle with a branch surgery at Newbiggin Hall.
We care for approximately 42,500 patients with a high
proportion of students in the City Centre and a more typical population in the
branch surgery. The workforce consists of 7 GP Partners, 24 Salaried GPs and an
extensive Nursing team. In addition, we have a medicines management team including
3 Clinical Pharmacists and over 40 skilled staff members.
We also offer an expanding wellbeing team of 9 staff
members with experience in mental health, dementia, children's charities,
homelessness, substance misuse, domestic abuse and any patient who struggles to
engage with services and needs more support than GPs alone can provide.
Our Primary Care Network is led by one of our GP Partners
and Practice Manager enabling us to collaborate with numerous key partners
including the CCG, Newcastle Hospital Trust, LMC and our Federation. This helps
the practice to remain highly proactive in integrating the latest healthcare
policy and digital systems, which makes every day challenging and rewarding.
Job description
Job responsibilities
Please see the attached job description for more information on the job role of Call Handler/Administrator.
Job description
Job responsibilities
Please see the attached job description for more information on the job role of Call Handler/Administrator.
Person Specification
Qualifications
Desirable
- GCSE grade A to C in English and Maths
- NVQ Level 2 or equivalent
Skills
Essential
- Excellent telephone manner
- Good communication and organisation skills
- Experience of using own initiative/multi tasking
- Able to prioritise own workload
- Able to work as part of a team
Desirable
- EMIS Web Experience
- Working knowledge of Microsoft Office
Experience
Desirable
- Experience of working in a GP Practice/NHS setting
Person Specification
Qualifications
Desirable
- GCSE grade A to C in English and Maths
- NVQ Level 2 or equivalent
Skills
Essential
- Excellent telephone manner
- Good communication and organisation skills
- Experience of using own initiative/multi tasking
- Able to prioritise own workload
- Able to work as part of a team
Desirable
- EMIS Web Experience
- Working knowledge of Microsoft Office
Experience
Desirable
- Experience of working in a GP Practice/NHS setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
