PCN Systems Support Administrator

Job description

Job responsibilities

Are you currently working in a GP practice administrative role and looking for the next step? This role gives you the chance to use and expand your knowledge of GP systems to improve how we work and support patient care.

At Shrewsbury PCN were passionate about making technology work for our staff and patients. As our Systems Support Coordinator, youll help optimise our clinical systems, support colleagues, and be part of exciting projects transforming primary care services.

KEY REQUIREMENTS OF THE ROLE

The following are the core responsibilities of the PCN Systems Support Administrator

• Monitor, optimise, and support use of the PCNs EMIS system (workflow, tasks, searches, audits).

• Develop templates, protocols, and reports for management teams to support decision-making.

• Help staff across practices make the most of digital tools (Accurx, Ardens, NHS App, Mjog, etc.).

• Share good practice, identify IT and training needs, and help implement new systems.

• Manage digital content such as waiting room screens and social media updates.

• Support the Digital & Transformation Lead with digital transformation projects.

• Act as a Registration Authority (RA) agent for the PCN.

This job description is only a very brief summary of what a Digital Coordinators job will entail, and the role will expand and change over time as the needs of the PCN changes, the requirement of the Network DES expands, and the priorities of the population evolve.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice and PCN staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practices and PCN may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the health and safety policy, the health & safety manual, and the infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to guidelines.

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

• Making effective use of training to update knowledge and skills.

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards.

• Actively reporting health and safety hazards and infection hazards immediately when recognised.

• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.

• Undertaking periodic infection control training (minimum annually).

• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation.

• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the PCN as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the PCN, and will:

• Alert other team members to issues of quality and risk.

• Assess own performance and take accountability for own actions, either directly or under supervision.

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

• Work effectively with individuals in other agencies to meet patients needs.

• Effectively manage own time, workload, and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.

• Communicate effectively with patients and carers.

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards, and guidance.

• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good standard of education

Other

Essential

• Meet DBS standards and criminal records checks
• Ability to travel across the locality as and when needed

Personal Attributes

Essential

• Enthusiastic and motivated
• Commitment to and focus on quality and meeting standards
• Ability to work in collaboration with others to achieve results
• Ability to use own initiative, discretion and sensitivity
• Good interpersonal skills
• Committed to on-going personal development
• Ability to follow policy and procedure

Desirable

• The ability to think innovatively

Skills and Competencies

Essential

• Confident with Microsoft Office 365
• Good communication skills (written and verbal)
• Clear, polite telephone manner
• Ability to prioritise and work under pressure

Experience

Essential

• Experience in a GP practice/ PCN admin, reception, data or IT role
• Experience with EMIS clinical system
• Experience of other digital tools used in primary care such as Accurx, Ardens, NHS App etc

Desirable

• Experience in reporting, audits, or dashboards
• Experience of supporting others in the use of systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shrewsbury Primary Care Network

Address

Morgan Place

Anchorage Avenue, Shrewsbury Business Park

Shrewsbury

Shropshire

SY2 6FG

Employer's website

http://www.shrewsburypcn.co.uk/ (Opens in a new tab)