Administrator

Job description

Job responsibilities

The following are the core responsibilities of an Administrator in delivering health services, here may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Undertake a broad spectrum of administrative duties commensurate with the role

b. Process incoming and outgoing mail, emails and electronic document transfer (via EMIS workflow)

c. File and securely store patient records as required

d. Comply with GDPR and patient confidentiality guidelines and regulations

e. Process changes to patient registration, including change of address, deduction of record and new patient registration

f. Input data into the patients healthcare records as necessary including coding of information and scanning of patient correspondence

g. Recall patients as part of annual, and quarterly, health checks and follow-ups for long-term conditions and other health related conditions

h. Attend Practice meetings and take minutes, circulating minutes to the Practice team and maintaining records of actions taken and outstanding

i. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

j. Have a thorough knowledge of all Practice policies and procedures, working in accordance with written protocols

k. Undertake all mandatory training and induction programmes

l. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Personal Qualities

Essential

• Polite and confident
• Sensitive and empathetic in distressing situations
• Punctual and committed to supporting the team effort
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to work under pressure

Desirable

• Motivated, forward thinker

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Ability to work as a team member and autonomously
• Good organisational skills

Desirable

• Clinical IT system (EMIS) user skills and the ability to record accurate notes
• Demonstrate personal accountability, emotional resilience and work well under pressure

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C or above (or equivalent), or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Business Administration

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maryport Health Services

Address

Alneburgh House

Ewanrigg Rd

Maryport

Cumbria

CA15 8EL

Employer's website

https://www.maryporthealthservices.co.uk/ (Opens in a new tab)