Medical Administrator - 16hrs (2 days)

Job description

Job responsibilities

To support the Partners and Practice Management to deliver a quality service to patients through the provision of an effective and efficient reception service.

Reception:

To provide an effective reception administration service.

To operate computer systems for the dimensions of the role.

To manage telephone service and provide efficient telephone service

To carry out any other tasks allocated by management

Main duties and Responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Pulling/filing notes for surgeries and update as necessary

Filing post in medical records if applicable

Fax and photocopy as requested

Ensuring messages and information is passed on to relevant members of staff oroutside agencies

Distributing clinical documents to clinical staff

Actioning tasks assigned by Clinicians and passing on relevant information.

Reception

Receiving patients consulting with members of practice team

Handing completed repeat prescriptions to patient and checking name and address.

Be able to cover all reception position as necessary

Explaining surgery procedures as required

Appointments

Process appointment requests for today / future appointments from patients by

telephone and in person.

Deal with visits requests

Scanning of documents on to patient electronic records, if required

Telephone

Have working knowledge of telephone system, during and after hours.

Provide an efficient system of answering the telephone using a courteous and friendly manner

Other Tasks

Ensure reception area is kept tidy and ready for use

Ensure building security have thorough knowledge of doors/windows/alarm.

Provide refreshments if requested

Any other tasks allocated by the Practice Management

Computer

General data input and information retrieving

Registrations of new patients computer data entry and medical records.

Process change of patient details e.g. change of address both electronically andpaper records

Support work of Prescription Line by processing repeat prescription request in accordance with practice guidelines as and when necessary.

Scanning clinical documents into patient records if required

Opportunistic data checking of patient demographic details

Person Specification

Experience

Desirable

• To have experience of working with the general public, preferably within the primary health environment.
• To have good IT skills
• To have experience of delivering a quality customer service.
• Experience of Systmone system.
• Experience of Microsoft packages.

Qualifications

Essential

• Communication:
• To have excellent communication skills both verbal and non -verbal.
• Qualifications:
• AMSPAR Reception qualification desirable
• NVA Level 2 or above in Business Administration / Customer Services
• ECDL computer certificate
• 3 x GCSE grade C and above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Neasham Road Surgery

Address

The Surgery

186 Neasham Road

Darlington

County Durham

DL1 4YL

Employer's website

https://www.neashamroadsurgery.co.uk/ (Opens in a new tab)