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Catherine House Surgery

Practice Manager

The closing date is 07 November 2025

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Job summary

Catherine House Surgery is a well-established GP practice located in Totnes, serving approximately 5,000 patients. Since moving to our modern, purpose-built premises in 2020, we have continued to grow and develop as a dynamic and patient-focused practice. Our dedicated team includes five doctors, two nurses, one healthcare assistant, and a supportive administrative team led by an office manager.

We are deeply committed to education and training, providing placements and supervision for Foundation Doctors, GP Registrars, and both medical and Physician Associate students. This creates a stimulating environment that values continuous learning, collaboration, and innovation in patient care.

The Practice Manager plays a pivotal role in leading and coordinating the non-clinical aspects of the surgery, ensuring smooth day-to-day operations, financial stability, and the ongoing delivery of high-quality patient services.

Main duties of the job

You will manage, coordinate and oversee all aspects of practice activities, motivating and managing staff in an effective and safe working environment. You will lead the team in enhancing service delivery, learning and development and ensuring the practice complies with statutory regulations.

About us

Catherine House Surgery is a well-established practice in Totnes, having moved to new premises in 2020 caring for approx. 5000 patients. The practice has 5 doctors, 2 nurses, 1 HCA as well as administrative staff and an office manager.

We are a small friendly team and try to maintain a family friendly atmosphere for our patients with continuity and a personal approach to care.

We are extensively involved in education and training of Foundation doctors, GP Registrars, medical and physician associate students.

Details

Date posted

31 October 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5344-25-0000

Job locations

Westward House

New Walk

Totnes

Devon

TQ9 5WB


Job description

Job responsibilities

1. Management of all clinical and administrative staff

2. Direct line management of Office Manager

3. Managing staff recruitment and retention, ensuring an effective appraisal system and resolving disciplinary or grievance issues

4. Maintaining and ensuring compliance with HR legislation

5. Ensuring staff have the appropriate level of training to enable them to perform their roles and responsibilities effectively

6. Ensuring the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners

7. Managing contracts for services and procurement of practice supplies in collaboration with the partners

8. Coordinating and reviewing and updating all practice policies and procedures

9. Managing the Patient Participation Group (PPG)

10. Working with South Dartmoor and Totnes PCN, and the practice clinical lead, to ensure best practice across the PCN

11. Coordinating the compilation of practice reports, and business continuity plans

12. Ensuring CQC compliance. Working with the Registered Manager to ensure requirements for potential CQC assessments are up to date

13. Developing an effective communication strategy for internal and external use eg web-site, social media, practice newsletter

14. Overall responsibility for all incoming e-mails ensuring there are actioned as required

15. Ensure compliance with NHS contractual obligations

16. Provide support for planning meetings, recruitment of staff and ensuring GP rotas and holiday arrangements are managed effectively

17. Ensure effective practice meetings with clear agendas, minutes and action plans

18. Responding to patient concerns and complaints within current guidance and legislation

19. Managing health and safety aspects eg risk assessments and mandatory training

Job description

Job responsibilities

1. Management of all clinical and administrative staff

2. Direct line management of Office Manager

3. Managing staff recruitment and retention, ensuring an effective appraisal system and resolving disciplinary or grievance issues

4. Maintaining and ensuring compliance with HR legislation

5. Ensuring staff have the appropriate level of training to enable them to perform their roles and responsibilities effectively

6. Ensuring the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners

7. Managing contracts for services and procurement of practice supplies in collaboration with the partners

8. Coordinating and reviewing and updating all practice policies and procedures

9. Managing the Patient Participation Group (PPG)

10. Working with South Dartmoor and Totnes PCN, and the practice clinical lead, to ensure best practice across the PCN

11. Coordinating the compilation of practice reports, and business continuity plans

12. Ensuring CQC compliance. Working with the Registered Manager to ensure requirements for potential CQC assessments are up to date

13. Developing an effective communication strategy for internal and external use eg web-site, social media, practice newsletter

14. Overall responsibility for all incoming e-mails ensuring there are actioned as required

15. Ensure compliance with NHS contractual obligations

16. Provide support for planning meetings, recruitment of staff and ensuring GP rotas and holiday arrangements are managed effectively

17. Ensure effective practice meetings with clear agendas, minutes and action plans

18. Responding to patient concerns and complaints within current guidance and legislation

19. Managing health and safety aspects eg risk assessments and mandatory training

Person Specification

Qualifications

Essential

  • A qualification in business management, business administration or related fields

Desirable

  • Management experience in the healthcare industry
  • Exceptional organisational skills
  • Strong leadership skills
  • Excellent written and verbal communication
  • Proficient in computer software packages and NHS clinical and health management applications
Person Specification

Qualifications

Essential

  • A qualification in business management, business administration or related fields

Desirable

  • Management experience in the healthcare industry
  • Exceptional organisational skills
  • Strong leadership skills
  • Excellent written and verbal communication
  • Proficient in computer software packages and NHS clinical and health management applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Catherine House Surgery

Address

Westward House

New Walk

Totnes

Devon

TQ9 5WB


Employer's website

https://www.catherinehousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Catherine House Surgery

Address

Westward House

New Walk

Totnes

Devon

TQ9 5WB


Employer's website

https://www.catherinehousesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sheila Lamkin

sheila.lamkin@nhs.net

01803495710

Details

Date posted

31 October 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5344-25-0000

Job locations

Westward House

New Walk

Totnes

Devon

TQ9 5WB


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