Job summary
Kelvingrove Medical Centre is a friendly and supportive place to work. We are a stable surgery team that continues to grow. We look for innovative ways to work and share a common goal of delivering good quality care. The successful candidate will be responsible
for the leadership & management of the Practice, maintaining a happy, highly
motivated & productive team. General Practice is often
under pressure & the Practice Manager plays an important role in
ensuring the wellbeing of staff and helping our Practice to thrive. You will play a key role in continuing to develop the Practice to reach its potential.
Main duties of the job
You will be responsible for the leadership and management of the Practice. Supported by the Department Leads, you will take responsibility for all aspects of the day to day running of the Practice. You must be proactive, well organised, and financially astute. You will be required to keep abreast of contractual and compliance changes and update the Partners promptly to facilitate informed decisions, innovate and implement improvements and legislative changes in a timely manner.
You will lead the Practice team to achieve Practice targets through a combination of personal involvement and delegation to appropriate members of the team.
You will need to work closely with the Patient Participation Group and staff to gather views and feedback on the patient services and processes within the Practice team and implement necessary change.
You will work collaboratively with other managers of the PCN Practices to deliver PCN priorities, attend monthly PCN meetings and represent the Practice at PCN level.
You will be required on occasions, to attend meetings outside your usual working hours.
This is a varied role that requires you to be adaptable and calm. You will need to provide guidance and solutions to unexpected challenges and resolve problems as they arise.
About us
The Kelvingrove Medical Centre is a well-established, single site Practice with 9,850 patients based in the town of Heanor on the Derbyshire/Nottinghamshire border. We are a Training Practice with an excellent reputation for training both GP Registrars & Foundation Doctors, as well as Medical Students.
We are a member of ARCH (Alfreton, Ripley, Crich and Heanor) Primary Care Network (PCN) and work collaboratively with 8 local Practices.
Our team consists of 4 GP Partners with 3 Salaried GPs, 1 Paramedic, 4 Practice Nurses, and a Trainee Nursing Associate. We have a strong leadership structure, with the Patient Services Lead, Administration Lead, and Data Quality & IT Lead providing clearly defined and effective line management for each department. We support and encourage staff development and career progression. We also have PCN staff based in surgery, including Pharmacists, Pharmacy Technicians, Mental Health Practitioners & Health Coaches.
We are a welcoming team with good staff retention. We encourage joint breaks, with clinical and admin teams meeting for coffee and lunch to ensure staff feel part of a friendly team.
We are a supportive and caring Practice with a can-do attitude. We are passionate about patient care and despite the pressures on the NHS, we remain positive and proud of the role we play in our patients' healthcare. We have an active PPG who support quality improvement and patient engagement. We were rated 'Good' in our recent CQC inspection(February 2024).
Job description
Job responsibilities
Please see an overview of the areas that you will be responsible for under this role. A full list of the key duties and responsibilities is attached.
- Patient Care - Dealing with complaints, overseeing the development of patient services, ensuring protocols are followed etc.
- Strategy and Service Development - Support the development of a learning organisation, identifying problems, recommending change, service improvements etc.
- Financial Resources / Management - Oversee Practice accounts, maximise Practice income, report on financial implications, liaise with ICB and other providers as necessary.
- Information Resources / Information Systems - Review policies and procedures, oversee implementation of new IT systems as necessary, convene & chair meetings as necessary.
- Autonomy / Scope with the Role - Work competently and autonomously without supervision in accordance with Practice policies and procedures, exercise professional judgement, apply best practice etc.
- Health and Safety - Assess and evaluate the site, ensure Practice is compliant with all aspects of Health & Safety.
- Recruitment and Retention - Oversee recruitment, staffing levels, review salaries etc.
- Employment / Employment Law - Keep up to date with employment law changes, deal with disciplinary matters, oversee annual leave etc.
- Training, Education and Staff Development - Provide support to colleagues to develop and advance skills, take responsibility for own development, ensure staff remain up to date with mandatory training.
Job description
Job responsibilities
Please see an overview of the areas that you will be responsible for under this role. A full list of the key duties and responsibilities is attached.
- Patient Care - Dealing with complaints, overseeing the development of patient services, ensuring protocols are followed etc.
- Strategy and Service Development - Support the development of a learning organisation, identifying problems, recommending change, service improvements etc.
- Financial Resources / Management - Oversee Practice accounts, maximise Practice income, report on financial implications, liaise with ICB and other providers as necessary.
- Information Resources / Information Systems - Review policies and procedures, oversee implementation of new IT systems as necessary, convene & chair meetings as necessary.
- Autonomy / Scope with the Role - Work competently and autonomously without supervision in accordance with Practice policies and procedures, exercise professional judgement, apply best practice etc.
- Health and Safety - Assess and evaluate the site, ensure Practice is compliant with all aspects of Health & Safety.
- Recruitment and Retention - Oversee recruitment, staffing levels, review salaries etc.
- Employment / Employment Law - Keep up to date with employment law changes, deal with disciplinary matters, oversee annual leave etc.
- Training, Education and Staff Development - Provide support to colleagues to develop and advance skills, take responsibility for own development, ensure staff remain up to date with mandatory training.
Person Specification
Skills & Abilities
Essential
- Ability to manage and empower staff.
- Delegate effectively.
- Excellent networking, communication, and interpersonal skills.
- Autonomous working.
- Ability to undertake risk assessments.
- Excellent Time Management.
- Managing Conflict, Complaints, and Dispute Resolution.
Desirable
- Manage change effectively.
Experience
Essential
- Experience of a Leadership or Management role.
- Practical understanding of Primary Care and Community Services.
- Implementation of best practice.
- Solution focused approach to problem solving.
- Commitment to continuing professional development.
- Experience of managing staff, good teamwork, and employee satisfaction
Desirable
- Previous experience in a Senior Management role in Primary Care.
- Experience of Strategic Business Planning.
- Experience of CQC Inspections and Regulations.
- Experience of SystmOne.
- Experience of AccuRx.
Aptitude & Personal Qualities
Essential
- Articulate, confident and decisive.
- Motivated, ambitious and uses initiative.
- Dedicated, hardworking and flexible.
- Able to cope with competitive demands in stressful situations.
- Self-aware.
- Intelligent and adaptable.
Qualifications
Essential
- Minimum of GCSE Grade A-C in Maths and English.
- Computer Literate.
- Proficient in Microsoft Office and clinical data systems.
Desirable
- Evidence of A level standard or equivalent.
- Qualification and experience in Practice Management.
- Financial/Accounting Qualification.
- Caldicott Training.
Values, Drivers & Motivators
Essential
- Is respectful of others.
- Works with integrity, Compassion and Empathy.
- Is approachable and diplomatic.
Person Specification
Skills & Abilities
Essential
- Ability to manage and empower staff.
- Delegate effectively.
- Excellent networking, communication, and interpersonal skills.
- Autonomous working.
- Ability to undertake risk assessments.
- Excellent Time Management.
- Managing Conflict, Complaints, and Dispute Resolution.
Desirable
- Manage change effectively.
Experience
Essential
- Experience of a Leadership or Management role.
- Practical understanding of Primary Care and Community Services.
- Implementation of best practice.
- Solution focused approach to problem solving.
- Commitment to continuing professional development.
- Experience of managing staff, good teamwork, and employee satisfaction
Desirable
- Previous experience in a Senior Management role in Primary Care.
- Experience of Strategic Business Planning.
- Experience of CQC Inspections and Regulations.
- Experience of SystmOne.
- Experience of AccuRx.
Aptitude & Personal Qualities
Essential
- Articulate, confident and decisive.
- Motivated, ambitious and uses initiative.
- Dedicated, hardworking and flexible.
- Able to cope with competitive demands in stressful situations.
- Self-aware.
- Intelligent and adaptable.
Qualifications
Essential
- Minimum of GCSE Grade A-C in Maths and English.
- Computer Literate.
- Proficient in Microsoft Office and clinical data systems.
Desirable
- Evidence of A level standard or equivalent.
- Qualification and experience in Practice Management.
- Financial/Accounting Qualification.
- Caldicott Training.
Values, Drivers & Motivators
Essential
- Is respectful of others.
- Works with integrity, Compassion and Empathy.
- Is approachable and diplomatic.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
