Job summary
We are looking for an experienced, proactive and enthusiastic individual with a proven track record in a well performing environment.
Main duties of the job
The post holder will be required to have an understanding of health services together with a passion for improving lives and improving healthcare. This is a great time for individuals seeking a fulfilling and interactive role
The post holder will support the Principle GP and Practice Manager, in ensuring the smooth running of the practice. Where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
The post holder will be a member of the surgery management team with the delegated responsibility for overseeing the day-to-day operation of the surgery. They will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National targets
About us
Our values are based on trust, openness, honesty and transparency.Ouraim is to put you the patient at the heart of everything we do, applying the highest standards of clinical knowledge to our practice. We want to reach every member of our practice population, delivering services that are tailored to the individuals needs.Our emphasis is on quality and safety and weshare and learn together as a team, respecting and supporting one another in achieving our objectives.
Job description
Job responsibilities
- To promote the development and maintenance of a quality learning environment throughout the practice.
- To supervise the work of the reception and administration team and co-ordinate support services for other team members.
- To ensure timely response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.
- To identify training needs of reception and administration staff and provide support in the achievement of the objectives of their personal development review.
- To lead the reception and administration staff appraisal system using relevant templates and ensuring relevant, measurable and attainable objectives for staff.
- Management of the clinical rota
- Supporting the principle GP and Practime Manager in completion of their tasks
Job description
Job responsibilities
- To promote the development and maintenance of a quality learning environment throughout the practice.
- To supervise the work of the reception and administration team and co-ordinate support services for other team members.
- To ensure timely response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.
- To identify training needs of reception and administration staff and provide support in the achievement of the objectives of their personal development review.
- To lead the reception and administration staff appraisal system using relevant templates and ensuring relevant, measurable and attainable objectives for staff.
- Management of the clinical rota
- Supporting the principle GP and Practime Manager in completion of their tasks
Person Specification
Experience
Essential
- Essential
- Reception or customer care experience
- Ability to lead and manage a team
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
- Should be personable, polite and patient
- Needs to maintain confidentiality and data security
- Needs to apply common sense when dealing with situations which do not fit the norm
- Must be adaptable and comfortable dealing with changing priorities
- Must be flexible to work different shifts as required by business needs
- Must be a team player
Desirable
- General Practice Experience
Person Specification
Experience
Essential
- Essential
- Reception or customer care experience
- Ability to lead and manage a team
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
- Should be personable, polite and patient
- Needs to maintain confidentiality and data security
- Needs to apply common sense when dealing with situations which do not fit the norm
- Must be adaptable and comfortable dealing with changing priorities
- Must be flexible to work different shifts as required by business needs
- Must be a team player
Desirable
- General Practice Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.