Practice Manager - Southwark - London

Job summary

We are a GP Practice with just over 6000 patients. We pride ourselves on being a small practice who know our patients well

We are looking for a highly motivated, reliable, and friendly Practice Manager to join our well-established practice

Feel free to email to arrange a meeting in person to view the practice and speak with the team to get a feel for the place.

Main duties of the job

• Overall responsibility for the day-to-day management and running of the surgery
• Building: responsibility for the security repairs, insurance and maintenance of the premises, services and equipment.
• Handling patients enquires, complaints/compliments and overseeing the complaints procedure
• Liaise with our PPG : Coordinate patient participation meetings, with the aim of maintaining and improving a quality service with our patient's input.
• Staff Appraisals (non-clinical)
• Payroll submission to Accountant system
• On line pensions
• Book Keeping
• HR management and recruitment ensuring quality standards and CQC compliance
• Maintaining high scores for QOF and enhanced services work
• Managing the Telephone systems
• Assisting Accountants, where necessary, with regard to end of year accounts
• Managing staff (annual leave/sick) via Clarity Team Net system
• Organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
• Organise GP Locums as and when in accordance with Locum Procedures
• Support and mentor staff, both as individuals and as team members Support the PCN for the practice to deliver the targets/projects.
• Attend our PCN/ Federation meetings
• Manage Portals -Primary Care Workforce Portal/CQRS jointly with Partners/National Health Service Spine
• Update Patient information Posters/leaflets/website & health education materials.

About us

Our area:

- Set in rapidly developing area of South East London, located next to British Lands Canada Water Development Site creating London's newest town centre.

- Zone 2, 3 minute walk from Surrey Quays Overground Station, 11 minute walk from Canada Water Jubilee Line Station and with nearby shopping centre

- Southwark Park is on the doorstep of the Practice!

Our team

- Our practice is dynamic and evolving it was single-handed for several years before becoming a three partner practice in 2020.

- The three partners are two GPs and 1 ANP. We are friendly, approachable and supportive

- We have two other part-time salaried GPs, a GP retainer, a GP Trainee, Practice Nurse, a Physician Associate, a part-time Pharmacist and a Health Care Assistant.

- Excellent Administrative Team -Secretary, Coding & Admin Team and dedicated Receptionists

- Active PPG group

- Access to Social prescribers. Physiotherapist, Mental Health Practitioner and Pharmacist as part of our PCN's provision

- EmisWeb, Docman 10, T-Quest, Accurx, iGPR, DXS referral forms

- We are always keen to explore and improve in order to offer the best possible care, we have previously organised successful mindfulness breathing workshops for patients and staff !

- We are part of the RCGP national virology survey and becoming more of a research practice over time.

- We have a social team to work with and enjoy summer BBQs and get-togethers.