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Wimborne and Ferndown PCN

Network Care Coordinator - Administration

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This job is now closed

Job summary

Wimborne and Ferndown PCN are looking for a keen individual to join our PCN team to help enhance services for our patients. Our PCN includes the following practices: The Quarter Jack Surgery / The Old Dispensary, Walford Mill Medical Centre, Pennys Hill Practice and Orchid House Surgery.

The role of the Ageing Well Coordinator is to support the wider PCN team by administratively supporting the PCN Management team to deliver on elements of the PCN DES and other initiatives as directed by NHS England. The role will also support Clinicians within the team to ensure smooth running of their clinics and bookings.

Main duties of the job

The role is a mixture of administration and care coordination, supporting teams in delivering the key performance indicators of the Network DES and other key network service areas. Additionally during the Covid-19 Vaccination Programme, the Network Care Coordinator will support administratively the requirements of the vaccination hub.

The role will include:

  • Managing clinics to ensure each clinician is fully utilised
  • Work alongside our Digital Transformation Lead to develop digital initiatives within the PCN.
  • Support the PCN Management in delivering services required within the PCN.
  • To take minutes during team meetings.
  • Booking and cancelling appointments.
  • Running reports on SystmOne and the DiiS.
  • Analyzing data.
  • Check in reception duties.
  • Contacting patients via phone.
  • Organising events for patients and for staff.

About us

Wimborne & Ferndown PCN provides services to 42,000 patients across 4 Practices (Quarter Jack Surgery/ Old Dispensary, Walford Mill Medical Centre, Pennys Hill Practice, Orchid House Surgery). We have adopted new roles within the PCN to support and broaden our primary care team which allows us to provide better care for our patients.

The PCN is headed by our committed Clinical Directors and a PCN Manager.

In addition to the PCN, our Practices are also part of Castleman Healthcare, a non-profit company owned by 13 GP Practices in North Poole and East Dorset (3 PCNs). Castleman Healthcare offer additional services to our Patients through separate contracting arrangements, provide business and practical support to the PCNs and support with representing the PCNs voice within the wider healthcare system.

Details

Date posted

15 May 2024

Pay scheme

Other

Salary

£11.77 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5332-24-0001

Job locations

Rodways Corner

Wimborne

Dorset

BH21 1AP


Ferndown Medical Centre

St. Marys Road

Ferndown

Dorset

BH22 9HB


Job description

Job responsibilities

The role is a mixture of administration and care coordination, supporting teams in delivering the key performance indicators of the Network DES and other key network service areas. Additionally during the Covid-19 Vaccination Programme, the Network Care Coordinator will support administratively the requirements of the vaccination hub.

The role will include:

Managing clinics to ensure each clinician is fully utilised

Work alongside our Digital Transformation Lead to develop digital initiatives within the PCN.

Support the PCN Management in delivering services required within the PCN.

To take minutes during team meetings.

Booking and cancelling appointments.

Running reports on SystmOne and the DiiS.

Analyzing data.

Check in reception duties.

Contacting patients via phone.

Organising events for patients and for staff.

Job description

Job responsibilities

The role is a mixture of administration and care coordination, supporting teams in delivering the key performance indicators of the Network DES and other key network service areas. Additionally during the Covid-19 Vaccination Programme, the Network Care Coordinator will support administratively the requirements of the vaccination hub.

The role will include:

Managing clinics to ensure each clinician is fully utilised

Work alongside our Digital Transformation Lead to develop digital initiatives within the PCN.

Support the PCN Management in delivering services required within the PCN.

To take minutes during team meetings.

Booking and cancelling appointments.

Running reports on SystmOne and the DiiS.

Analyzing data.

Check in reception duties.

Contacting patients via phone.

Organising events for patients and for staff.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • GCSE or equivalent
  • Ability to work as a team or individually
  • Flexible, versatile and self motivated
  • Positive can do attitude
  • Effective communicator at all levels
  • Computer literate
  • Awareness of confidentiality and ability to deal appropriately with sensitive or difficult situations
  • Ability to manage change working with Partners, Managers and Stakeholders.
  • Ability to manage various projects in a timely manner.
  • Open minded and positive, focused on solutions not problems, a can do attitude.

Desirable

  • Experience of working in primary care.
  • Experience of working in a GP practice.
  • Experience of using SystmOne.
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • GCSE or equivalent
  • Ability to work as a team or individually
  • Flexible, versatile and self motivated
  • Positive can do attitude
  • Effective communicator at all levels
  • Computer literate
  • Awareness of confidentiality and ability to deal appropriately with sensitive or difficult situations
  • Ability to manage change working with Partners, Managers and Stakeholders.
  • Ability to manage various projects in a timely manner.
  • Open minded and positive, focused on solutions not problems, a can do attitude.

Desirable

  • Experience of working in primary care.
  • Experience of working in a GP practice.
  • Experience of using SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wimborne and Ferndown PCN

Address

Rodways Corner

Wimborne

Dorset

BH21 1AP


Employer's website

https://www.quarterjacksurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wimborne and Ferndown PCN

Address

Rodways Corner

Wimborne

Dorset

BH21 1AP


Employer's website

https://www.quarterjacksurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Manager

Megan Berry

megan.berry@dorsetgp.nhs.uk

Details

Date posted

15 May 2024

Pay scheme

Other

Salary

£11.77 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5332-24-0001

Job locations

Rodways Corner

Wimborne

Dorset

BH21 1AP


Ferndown Medical Centre

St. Marys Road

Ferndown

Dorset

BH22 9HB


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