Job summary
We are a friendly, caring practice who are part of Erewash
Health Partnership, which includes 6 other surgeries within the Ilkeston and
Long Eaton areas who we also work closely with.
Your role will be based at Gladstone House Surgery in Ilkeston.
We are now looking to recruit another receptionist to
compliment the 5 we already have for between 25-30 hrs per week.
Main duties of the job
Previous General Practice experience and an understanding of
the NHS is preferable but not essential as full training can be given. Experience in patient management, care
navigator skills, being able to handle extremely high volumes of telephone
calls, patient records, front desk reception work involving F2F contact with
patients, excellent admin skills and a knowledge of S1 and AccuRx is preferable,
however full training can be given. There are also opportunities to diversify
within the surgery.
The hours of work will be on a shift basis and the
successful candidates will be expected to work their shifts during the full range
of surgery hours between 07:30-18:45. These hours will be split fairly each
week between all the receptionists and cover early, mid and late shift patterns.
Shifts are Monday to Friday each week.
Extra hours will also be available to cover annual leave and sickness,
if necessary, for which overtime or lieu time is given. Reception shift rotas are created a month in
advance so you will know what your shift patterns are, although staff have to
be prepared every now and then for minor shift changes if sickness occurs.
Salary dependent on experience.
About us
Gladstone has a list size of approx. 5,000 patients, with 2 GP Partners, 2 salaried GPs, 1 Practice Manager, 1 ANP, 3 Nurses, 1 HCA, 1 Phlebotomist, along with an Admin team which includes 2 Secretaries, 1 Admin Assistant, 1 Receptionist Lead and a 5 Receptionists, a reception apprentice, 1 Caretaker and 2 Cleaners.
Job description
Job responsibilities
Previous General Practice experience and an understanding of
the NHS is preferable but not essential as full training can be given. Experience in patient management, care
navigator skills, being able to handle extremely high volumes of telephone
calls, patient records, front desk reception work involving F2F contact with
patients, excellent admin skills and a knowledge of S1 and AccuRx is preferable,
however full training can be given. There are also opportunities to diversify
within the surgery.
Please see attached of the Job Description.
Job description
Job responsibilities
Previous General Practice experience and an understanding of
the NHS is preferable but not essential as full training can be given. Experience in patient management, care
navigator skills, being able to handle extremely high volumes of telephone
calls, patient records, front desk reception work involving F2F contact with
patients, excellent admin skills and a knowledge of S1 and AccuRx is preferable,
however full training can be given. There are also opportunities to diversify
within the surgery.
Please see attached of the Job Description.
Person Specification
Experience
Essential
- Experience of dealing with sensitive information
Desirable
- Experience as a GP receptionist or past admin/secretarial work in a hospital or similar for at least one year
- Experience of coordinating appointment systems on Systm1
- Experience of dealing with patient enquiries face to face and on the telephone and via electronic communication
- Experience of data entry
- Working knowledge of AccuRx
Other
Essential
- Flexible approach and ability to work under pressure.
- Understanding of confidentiality.
- Experience of dealing with sensitive information
- Enthusiastic and well motivated.
- Good team player with excellent communication skills and highly organised.
- Able to adapt easily to new systems and ways of working which are constantly changing.
- Able to deal with last minute shift changes and extra hours where necessary.
- Able to deal with a daily high call demand from pts on the phone
- Able to deal with demanding pts F2F and on the phone.
- Able to act on and implement requests/instructions given by the Practice Manager and clinical staff immediately.
Desirable
- Appreciation of NHS environment
Qualifications
Essential
- RSA 2 or equivalent experience
- GCSE in English or equivalent
Desirable
- GCSE in Maths or equivalent
Person Specification
Experience
Essential
- Experience of dealing with sensitive information
Desirable
- Experience as a GP receptionist or past admin/secretarial work in a hospital or similar for at least one year
- Experience of coordinating appointment systems on Systm1
- Experience of dealing with patient enquiries face to face and on the telephone and via electronic communication
- Experience of data entry
- Working knowledge of AccuRx
Other
Essential
- Flexible approach and ability to work under pressure.
- Understanding of confidentiality.
- Experience of dealing with sensitive information
- Enthusiastic and well motivated.
- Good team player with excellent communication skills and highly organised.
- Able to adapt easily to new systems and ways of working which are constantly changing.
- Able to deal with last minute shift changes and extra hours where necessary.
- Able to deal with a daily high call demand from pts on the phone
- Able to deal with demanding pts F2F and on the phone.
- Able to act on and implement requests/instructions given by the Practice Manager and clinical staff immediately.
Desirable
- Appreciation of NHS environment
Qualifications
Essential
- RSA 2 or equivalent experience
- GCSE in English or equivalent
Desirable
- GCSE in Maths or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
