Job summary
Penrose Health aims to be among the highest-performing primary care providers in the country for clinical target delivery. We are looking for someone who wants to help build one of the highest-performing primary care operations in the country.
We are looking for an exceptional operator to own and drive clinical performance across our GP practices. This role is responsible for ensuring our practices meet and exceed national clinical frameworks, including QOF, vaccination programmes, screening programmes and locally commissioned services. Our organisation operates multiple GP contracts across South East London, each with a range of national and local clinical frameworks.
Clinical targets are a key part of both clinical quality and organisational performance. This role will take ownership of ensuring they are delivered consistently, efficiently and ahead of schedule wherever possible.
This is a hands-on leadership role working closely with our Operations Director, Strategy Director and clinical leadership. It is suited to someone who enjoys analysing problems, building tools and systems themselves, and driving operational change directly. You will be the organisations go-to person for clinical performance, taking ownership of ensuring targets are delivered across all practices.
Main duties of the job
- Developing a deep understanding of clinical frameworks such as QOF and local services
- Designing group-wide strategies to deliver targets efficiently across multiple practices
- Spending time across our practices to understand operations and build strong relationships
- Working closely with clinicians, operational teams and practice managers to drive delivery
- Running targeted campaigns such as vaccination drives and screening programmes
- Using data, dashboards and operational tools to track performance and identify opportunities
- Building your own dashboards and analytical tools where needed
- Using automation and AI to improve operational efficiency
- Identifying underperformance and working with teams to resolve it
- Ensuring the organisation maximises income from clinical frameworks
- Continuously improving how we plan and deliver clinical targets
Success in the role will mean:
- Achieving and exceeding clinical targets across all sites
- Consistently outperforming local and national benchmarks
- Delivering performance efficiently with minimal operational waste
- Delivering targets early in the financial year
- Reducing variation between practices
About us
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.
We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement.
We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.
Learn more at penrosehealth.co.uk.
Job description
Job responsibilities
The Clinical Targets Lead is responsible for ensuring that all practices across the group meet and exceed national and local clinical target frameworks, including but not limited to QOF, immunisation programmes, screening programmes and locally commissioned services.
This role owns clinical target performance across the organisation. The successful candidate will develop and execute the strategy required to deliver these targets efficiently across all sites, working closely with clinical, operational and administrative teams.
Clinical targets are a critical component of both clinical quality and organisational income, and the role will ensure the organisation maximises performance against these frameworks while maintaining high standards of care.
Job description
Job responsibilities
The Clinical Targets Lead is responsible for ensuring that all practices across the group meet and exceed national and local clinical target frameworks, including but not limited to QOF, immunisation programmes, screening programmes and locally commissioned services.
This role owns clinical target performance across the organisation. The successful candidate will develop and execute the strategy required to deliver these targets efficiently across all sites, working closely with clinical, operational and administrative teams.
Clinical targets are a critical component of both clinical quality and organisational income, and the role will ensure the organisation maximises performance against these frameworks while maintaining high standards of care.
Person Specification
Personal Attributes
Essential
- Highly organised; able to manage a complex performance landscape across multiple practices.
- Strong attention to detail with complex clinical indicators.
- Mature, proactive and accountable; strong ownership of outcomes.
- Excellent communicator with clinical, operational and administrative teams.
- Confident influencing and constructively challenging senior leaders.
- Resilient and persistent in addressing operational challenges.
Knowledge
Essential
- Strong analytical capability; able to translate data into operational decisions.
- Confident using Excel, dashboards and operational data tools.
- Proactive use of AI and digital tools to automate analysis and develop solutions.
Desirable
- Understanding of EMIS or other primary care clinical systems.
- Knowledge of QOF or other NHS clinical frameworks
Experience
Essential
- Managing performance against targets, KPIs or operational metrics.
- Identifying operational issues and implementing solutions.
- Motivating teams and addressing underperformance.
Desirable
- Experience in NHS primary care or another healthcare setting
Person Specification
Personal Attributes
Essential
- Highly organised; able to manage a complex performance landscape across multiple practices.
- Strong attention to detail with complex clinical indicators.
- Mature, proactive and accountable; strong ownership of outcomes.
- Excellent communicator with clinical, operational and administrative teams.
- Confident influencing and constructively challenging senior leaders.
- Resilient and persistent in addressing operational challenges.
Knowledge
Essential
- Strong analytical capability; able to translate data into operational decisions.
- Confident using Excel, dashboards and operational data tools.
- Proactive use of AI and digital tools to automate analysis and develop solutions.
Desirable
- Understanding of EMIS or other primary care clinical systems.
- Knowledge of QOF or other NHS clinical frameworks
Experience
Essential
- Managing performance against targets, KPIs or operational metrics.
- Identifying operational issues and implementing solutions.
- Motivating teams and addressing underperformance.
Desirable
- Experience in NHS primary care or another healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
