Patient Engagement Specialist - 3 Month FTC (Possibility to Extend)

Job summary

We are seeking a resilient, motivated individual to join our Patient Support Hub as a Patient Engagement Advisor. In this high-impact role, youll be part of a dedicated outbound calling team focused on helping NHS patients access vital health reviews and clinical appointments.

Youll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someones health and in some cases, may even save lives.

This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. Youll need strong communication skills, emotional resilience, and a genuine desire to help people. Youll also be expected to learn quickly, as youll be working across multiple clinical areas and using various systems to track and record patient interactions.

If youve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections and you thrive on hitting targets this could be the perfect challenge for you.

Main duties of the job

• Making 150+ outbound calls per day to NHS patients due for clinical reviews.
• Explaining the importance of health appointments in a clear, persuasive way.
• Motivating hesitant or sceptical patients to book potentially life-saving appointments.
• Handling objections professionally, including from patients contacted multiple times.
• Working across multiple clinical areas and learning new medical terminology (training provided).
• Tracking your performance and participating in coaching to improve booking rates.
• Recording call outcomes accurately and updating patient records in CRM systems.
• Meeting and exceeding daily, weekly, and monthly booking targets.
• Thriving in a fast-paced, target-driven environment where resilience is key

About us

Why join us

• Make a real impact by helping patients access potentially life-saving healthcare.
• Join a growing, mission-driven team focused on improving public health.
• Enjoy a fast-paced, energetic environment with clear goals and daily wins.
• Earn a competitive base salary with performance-based commission and bonuses.
• Receive full training and support to succeed, even if you're new to healthcare.
• Build valuable communication and persuasion skills that transfer across industries.
• Be part of a team that values resilience, motivation, and continuous improvement.