Practice Manager

Job description

Job responsibilities

For Ambitious Operators Looking to make an Impact

Were looking for a sharp, organised, and operationally-minded leader to take ownership of our multidisciplinary teams at Penrose Health. While the title says Practice Manager, this is a role focused on performance, productivity, and people development not admin, rotas, or patient queries.

Youll manage a growing multidisciplinary team of Physician Associates, Clinical Pharmacists, Nursing team and others. Your mission: to make this team high-performing, accountable, and impactful so they deliver the best care to patients, while operating within clear financial and productivity frameworks.

Youll work in close partnership with our clinical supervisors and AHP team leads, who provide clinical oversight, supervision, and escalation support. Your role is to bring the operational grip and delivery mindset while your clinical counterparts bring the professional expertise. Together, youll make this team thrive.

This role will suit someone who thrives on structure, delivery, and data someone who enjoys coaching teams, setting targets, tracking progress, and helping people grow. Its ideal for someone who may have managed clinicians or service teams before and is looking to step into a more strategic, operational role without leaving the ground behind.

Youll reporting directly to the Operations Director and the Partners to shape how this team runs from budget and recruitment to 1:1s and audits. Youll bring clarity, grip, and follow-through and in return, well give you autonomy, challenge, and the chance to make real change

• Line manage a diverse team of AHPs with the support of Clinical leads for each team.
• Set clear expectations, conduct regular 1:1s, and support development through feedback and coaching
• Handle performance conversations and ensure that every team member knows what good looks like
• Identify and address performance issues early, fairly, and decisively

• Track and improve team output: number of patients seen, quality of documentation, follow-up handling
• Work with the data team to build simple, actionable dashboards and reports
• Spot bottlenecks and inefficiencies and fix them without waiting to be asked
• Ensure the team is operating at full capacity, with effective use of sessions and minimal waste

• Manage the teams budget: monitor spend, plan capacity, and avoid overspend
• Build simple models to forecast resource needs and support business cases where required
• Help ensure our AHPs deliver maximum patient value per £ spent

• Support hiring, onboarding, and induction of new AHPs
• Work with the Head of People & Performance to design and deliver high-quality L&D
• Build a culture of accountability, openness, and delivery not excuses or coasting

• Act as the bridge between AHPs, GPs, site managers, and clinical leads to coordinate workflows and patient care
• Partner with clinical supervisors to ensure clear role boundaries, safe practice, and aligned performance standards
• Support changes to triage, escalation protocols, and appointment systems
• Ensure AHPs are integrated into the broader clinical workforce not working in silos

Person Specification

Experience

Essential

• What Good Looks Like
• By 3 Months
• - Youve built strong relationships with every member of the AHP team and established 1:1 rhythms
• - Youve got clear visibility of the teams current activity, performance, and pain points
• - Youve started implementing improvements to day-to-day processes and reporting
• - Youve diagnosed budget and capacity issues and shared a plan to address them
• By 6 Months
• - Theres clear uplift in performance across the AHP team fewer missed escalations, better session use
• - Team members know whats expected of them and youre holding them to it
• - The team budget is being monitored, managed, and forecasted with confidence
• - Youve supported one or more successful hires or onboarding journeys
• By 12 Months
• - The AHP team is visibly more effective better outcomes, stronger morale, less firefighting
• - Performance issues are rare, well-managed, and never a surprise
• - Budget, capacity, and quality are being tracked and improved regularly
• - Youre seen as the go-to operational lead for anything related to the AHP workforce
• # What You Bring
• Who You Are
• - Organised, hands-on, and **relentlessly focused on outcomes**
• - Great at holding people accountable but with **clarity and care**, not control or blame
• - Able to switch between the detail and the big picture and keep things moving forward
• - A calm, confident communicator who **gets stuff done and brings others with them**
• What Youve Done
• - Managed people in a healthcare, NHS, or service-based environment especially clinicians or practitioners
• - Delivered performance improvements in real teams not just reported on them
• - Built or improved processes for productivity, reporting, or team development
• - Ideally managed budgets, rotas, or service capacity or have confidence to pick this up quickly
• What You Bring
• - Strong Excel/Sheets capability can use or build simple trackers, budgets, and reports
• - Able to coach and performance-manage team members with clarity and fairness
• - Good understanding of primary care (desirable but not essential)
• - A genuine interest in **getting the best out of people** and backing it up with follow-through

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

The Kingfisher Medical Centre

3 Kingfisher Square

London

SE8 5DA

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)