Job responsibilities
To coordinate telephone triage, taking clinical responsibility for all patients who have
requested an urgent appointment.
To assist in the producing of safeguarding reports and private medical work.
The role will provide a specialist Paramedic resource for health care professionals and
service users, working in collaboration with other members of the Multidisciplinary Team.
To work within the surgery, as an autonomous, accountable Paramedic, in the provision of
a holistic approach for individuals including assessment, diagnosis and treatment to deliver
quality patient services.
To assess, diagnose, treat, refer or signpost patients/service users who attend the surgery
with undifferentiated or undiagnosed condition relating to minor illness or minor injury.
The post holder will use advanced clinical skills to provide education to patients and service
users, promoting self-care and empower them to make informed choices about their
treatment.
The post holder must help the GPs with home visits. Use of own vehicle desirable but not
essential. Remuneration for travel to home visits offered.
To perform any other clinical and clinical administrative duties where trained and
determined safe to do so by the partners. This may include assisting with medical
reports, safeguarding, and providing training to others.
Job responsibilities:
Clinical :
Constant overview of triage list, action appointments appropriately.
Ensuring all patients receive a safe outcome through the use of triage, booked
appointments and home visits where appropriate.
Taking responsibility for the call queue during triage, ensuring that further staff are drafted
to respond to demands by liaising with the reception manager.
Working with the management team to ensure the adequate staffing of triage and to
discuss any new trends.
Ensuring that all calls are triaged within scope of competency and that assistance is always
sought from a senior clinician where necessary.
Ensure the coordination of any ambulances required, that patient is kept informed and that
reference numbers are recorded on notes.
Responsibility for closing triage at an appropriate time, ensuring all reception staff are
aware and that patients are provided with safe alternatives (e.g. UTC and/or Duty Doctor).
To document patients consultations on the clinical system as per standard protocol and use
referral templates for onward referrals.
Incident Reporting:
To assist the partners with investigating untoward incidents or near misses in accordance
with the internal Significant Events SOP.
To check the incident tracker on a weekly basis, ensuring it is up to date and any required
action is taken.
Diagnosing and treating patients presenting with minor illness:
Triage (in person and on phone) and treat patients wishing to see a health care
professional, making any necessary referrals to other members of the primary health care
team.
Patients with problems needing referral to secondary care should be discussed with the GP
or duty doctor before making such referral.
Ensure clinical practice is safe and effective and remains within boundaries of competence,
and to acknowledge limitations.
Advise patients on general health care and minor ailments, with referral to other members
of the primary and secondary health care team as necessary.
To work from the surgery and within communities as an autonomous practitioner caring for
patients and families.
To work as an autonomous practitioner, in accordance with the Health Professions Council.
Ensure that personal and professional clinical standards are maintained.
To undertake assessment for patients within the community and those attending the
surgery, using diagnostic skills and initiation of investigations where appropriate.
Discuss medications with GP or duty doctor on-call as appropriate following policy, patient
group directives and local pathways.
To administer injections e.g. (but not limited to) flu vaccines. Always within scope of
competency and practice. Training for this can be provided if required.
To formally and informally impart knowledge and skills to colleagues promoting peer review
and best practice within the work environment.
To communicate at all levels within the team ensuring an effective service is delivered.
To maintain accurate, contemporaneous healthcare records appropriate to the consultation.
Ensure evidenced-based care is delivered at the highest standards ensuring delivery of
high quality patient care.
Works with local policies and procedures.
Enhance own performance through Continuous Professional Development, imparting own
knowledge and behaviours to meet the needs of the service.
To achieve and demonstrate agreed standards of personal and professional development
in order to meet the needs of the service.
To participate in the audit process, evaluation and implementing plans and practice change
in order to meet patient need.
Contribute positively to the effectiveness and efficiency of the team and work colleagues.
Administration and professional responsibilities
Participate in the administrative and professional responsibilities of the practice team.
Ensure accurate and legible notes of all consultations and treatments are recorded in the
patients notes.
Ensure the clinical computer system is kept up to date, with accurate details recorded and
amended.
Ensure appropriate items of service claims are made accurately, reporting any problems to
the practice administrator.
Ensure accurate completion of all necessary documentation associated with patient health
care and registration with the practice.
Ensure collection and maintenance of statistical information required for regular and ad hoc
reports and audit.
Attend and participate in practice meetings as required.
Training and personal development
Training requirements will be monitored by yearly appraisal and will be in accordance with
practice requirements. Personal development will be encouraged and supported by the
practice. It is the individuals responsibility to remain up to date with recent developments.
Participate in the education and training of students of all disciplines and the introduction of
all members of the practice staff where appropriate.
Maintain continued education by attendance at courses and study days as deemed useful
or necessary for professional development, ensuring PREP requirements are met.
If it is necessary to expand the role to include additional responsibilities, full training will be
given.
Develop and maintain a Personal Learning Plan.
Participate in audit where appropriate.