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Receptionist

Dr V K Dewan

Information:

This job is now closed

Job summary

Job Title  -               Receptionist

Hours -                    20-24 hours per week.

Clinical system -      EMIS Web clinical system (experience

                                preferred but training will be provided)

Duration -              6 months probation and then review with view to

                                   permanent long term employment

Salary -                   Competitive depending on experience

Receptionist is required to complement our exiting staff in a well organised paperless Practice. Hours are flexible and can be covered in 4-5 days, (in shifts of 9am-1pm and 2pm – 6:30pm, initially two sessions in the morning and two in the evening preferably on different days).

Good communication skills and adherence to strict confidentiality is necessary. Knowledge of computing/keyboard skills desirable but training will be provided to the selected candidate.

Main duties of the job

Main duties include answering the telephone and booking appointments, dealing with patient and general enquiries.

About us

A well organised and paperlight GP Practice, based in the Lyng Centre for Health & Social Care, West Bromwich. 

Date posted

11 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5320-25-0000

Job locations

Lyng Centre For Health

Frank Fisher Way

West Bromwich

West Midlands

B70 7AW


Job description

Job responsibilities

Job Description – Receptionist

Job Title:  Receptionist

Responsible to:  Practice Manager

Responsible for:  N/A

Job Purpose:  To ensure that the reception area of the Practice runs smoothly, provides a high level of service

Duties and Responsibilities

Telephone Duties

1.Making appointments

2.Taking requests for prescriptions

3.Ambulance transport bookings (when directed)

4.Deal with general enquiries

5.Contacting other providers (when directed)

Reception Duties

6.Register new patients

7.Greet and direct patients and visitors

8.Making appointments

9.Handing out prescriptions

10.Ensure outstanding queries are explained and handed over to next shift, as necessary

11.Respond to needs of doctors and nurses during surgery

12.Collect payments from patients for non-NHS services and issue receipt

13.Deal with general enquiries

Filing

14.Pulling Lloyd George envelopes (old style notes) when requested by doctors

Prescriptions

15.Dealing with requests for repeat prescriptions

16.Raising prescriptions as per Practice protocols

17.Dealing with queries relating to repeat prescriptions

General

18.Input and extract information from Practice computer system (e.g. hospital letters and other communication on to the computer system)

19.Observe health and safety guidelines at all times

20.General housekeeping (e.g. keeping reception and waiting areas tidy)

21.Any other reasonable duties as necessary

Job description

Job responsibilities

Job Description – Receptionist

Job Title:  Receptionist

Responsible to:  Practice Manager

Responsible for:  N/A

Job Purpose:  To ensure that the reception area of the Practice runs smoothly, provides a high level of service

Duties and Responsibilities

Telephone Duties

1.Making appointments

2.Taking requests for prescriptions

3.Ambulance transport bookings (when directed)

4.Deal with general enquiries

5.Contacting other providers (when directed)

Reception Duties

6.Register new patients

7.Greet and direct patients and visitors

8.Making appointments

9.Handing out prescriptions

10.Ensure outstanding queries are explained and handed over to next shift, as necessary

11.Respond to needs of doctors and nurses during surgery

12.Collect payments from patients for non-NHS services and issue receipt

13.Deal with general enquiries

Filing

14.Pulling Lloyd George envelopes (old style notes) when requested by doctors

Prescriptions

15.Dealing with requests for repeat prescriptions

16.Raising prescriptions as per Practice protocols

17.Dealing with queries relating to repeat prescriptions

General

18.Input and extract information from Practice computer system (e.g. hospital letters and other communication on to the computer system)

19.Observe health and safety guidelines at all times

20.General housekeeping (e.g. keeping reception and waiting areas tidy)

21.Any other reasonable duties as necessary

Person Specification

Skills and Behaviours

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Desirable

  • Knowledge of Emis Web clinical system

Qualifications

Desirable

  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification

Experience

Desirable

  • Experience of working with the general public
  • Experience of reception work
  • Experience of working within General Practice
Person Specification

Skills and Behaviours

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Desirable

  • Knowledge of Emis Web clinical system

Qualifications

Desirable

  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification

Experience

Desirable

  • Experience of working with the general public
  • Experience of reception work
  • Experience of working within General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr V K Dewan

Address

Lyng Centre For Health

Frank Fisher Way

West Bromwich

West Midlands

B70 7AW


Employer's website

https://www.drvkdewan-lyngcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Dr V K Dewan

Address

Lyng Centre For Health

Frank Fisher Way

West Bromwich

West Midlands

B70 7AW


Employer's website

https://www.drvkdewan-lyngcentre.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Praveen Dewan

praveen.dewan@nhs.net

01216122233

Date posted

11 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5320-25-0000

Job locations

Lyng Centre For Health

Frank Fisher Way

West Bromwich

West Midlands

B70 7AW


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