Job responsibilities
Patient services
Adopt a strategic approach to the development and management of
patient services
Ensure service development and delivery is in accordance with local
and national guidelines
Ensure that the practice complies with NHS contractual obligations in
relation to patient care
Promote and develop the PPG
(Patient Participation Group)
Maintain registration policies and monitor patient turnover and
capitation
Oversee and/or develop repeat prescribing systems
Oversee and/or develop and manage an effective appointments system
Oversee and/or organise Practice timetables, duty rotas and holiday
cover
Routinely monitor and assess practice performance against patient
access and demand management targets
Develop and implement an effective complaints management system
Strategic management and planning
Keep abreast of current affairs and identify potential threats and
opportunities
Contribute to practice strategy; formulate objectives and research and
develop ideas for future practice development
Monitor and evaluate performance of the practice team against
objectives; identify and manage change
Develop and maintain effective communication both within the practice
and with relevant outside agencies
Prepare and annually update the practice development/strategic plan,
oversee the implementation of the aims and objectives
Assess and evaluate accommodation requirements and manage any
development and expansion plans
Human resources
Oversee the recruitment and retention of staff and provide a general
personnel management service
Ensure that all staff are legally and gainfully employed. Monitor
skill-mix and deployment of staff
Manage staffing levels within target budgets
Evaluate, organise and oversee staff induction and training and ensure
that all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal and monitoring systems
Support and mentor staff, both as individuals and as team members
Implement effective systems for the resolution of disputes and
grievances
Keep abreast of changes in employment legislation
Maintain up-to-date HR documentation (including job descriptions,
employment contracts and employment policies)
Organisational
Convene meetings as required and specifically: attend Partners
meetings and take notes. Chair Management Meetings and Nurse Meetings and
attend Practice Clinical Meeting
Maintain compliance with NHS
contractual obligations.
Oversee the production of the annual calendar of meetings
Develop practice protocols and procedures, review and update as
required
Ensure that practice premises are properly maintained and cleaned and
that adequate fire prevention and security systems are in place
Manage the procurement of practice equipment, supplies and services
within target budgets
Develop and review health and safety policies and procedures and keep
abreast of current legislation
Arrange appropriate insurance cover
Ensure that the practice has adequate disaster recovery and business
continuity procedures in place
Arrange appropriate maintenance for practice equipment
Information management and technology and Information Governance
Evaluate and plan practice IT implementation
Keep abreast of the latest developments in primary care IT including
DoH (Department of Health) initiatives such EPRs (electronic prescribing
records) and disease coding and regularly update the practice management team
Motivate, support and monitor staff in the use of IT; organise,
oversee and evaluate IT training
Set targets and monitoring standards for data entry and data
collection
Ensure that the practice has effective IT data security, back-up,
maintenance, business continuity plan and disaster recovery plans in place.
Ensure all procedures/policies around Information Governance are in
place together with organising and keeping records of staff training
Liaise with the ICB regarding systems procurement, IT funding and
national IT development programmes.
Oversee and/or maintain the
practices website.
Health & safety
The post-holder will implement and lead on the full range of promotion
and management of their own and others health, safety and security as defined
in the practice health and safety policy, the practice health and safety manual
and the practice infection control policy and published procedures. This will
include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual
responsibilities for infection control and health and safety, using a system of
observation, audit and check, hazard identification, questioning, reporting and
risk management.
Maintain an up to date knowledge of health and safety and infection
control statutory and best practice guidelines and ensure implementation across
the business
Using personal security systems within the workplace according to
practice guidelines
Identifying the risks involved in work activities and undertaking such
activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills and
initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas
in a tidy and safe way and free from hazards and initiation of
remedial/corrective action where needed
Actively identifying, reporting and correction of health and safety
hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean,
identifying issues and hazards/risks in relation to other work areas within the
business and assuming responsibility in the maintenance of general standards of
cleanliness across the business in consultation (where appropriate) with other
sector managers
Undertaking periodic infection control training (minimum annually) and
lead on annual infection control inspection.
Routine management of own team/team areas and maintenance of work
space standards
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers
Ensure effective communication
and working relationships with external organisations such as GMICB, Trafford South PCN, NHS England, GMSS, SST LMC
Recognise peoples needs for alternative methods of communication and
respond accordingly
Contribution to the implementation of services
Apply practice policies, standards and guidance.
Responsibility for CQC compliance
ensuring systems and processes are up to date as required by the CQC.
Discuss with other members of the team how the policies, standards and
guidelines will affect own work
Participate in audit where appropriate
Representation of the Practice externally
Active engagement with and attendance at each meeting of the South Trafford Primary Care Network
Engage with all statutory bodies external to the practice as required
including Greater Manchester Clinical Commissioning Group and any subsequent successor,
CQC, Trafford Council