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Riddings Family Health Centre

GP Receptionist/Administrator

The closing date is 14 November 2025

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Job summary

Due to retirement we are seeking a receptionist/administrator to join our friendly and supportive team working 24 hours a week over 4 days. We are a small, traditional family GP practice providing a friendly and compassionate service for our patients. The ideal candidate will be the first point of contact for our patients and visitors, delivering exeptional service and supporting the smooth running of the practice, while managing a variety of administrative tasks. You will be responsible, with our team, for signposting all patient queries upholding a caring and friendly environment for our patients. This is a varied role requiring strong organisational skills and the ability to multitask effectively in a busy environment

Main duties of the job

  • 24 hours a week over 4 days. Must be committed to being available for core hours of 8:00 - 18:30 when necessary and have a flexible approach to cover sickness and holidays etc.
  • Greet patients and visitors warmly, ensuring a positive first impression
  • Answer and direct phone calls with an excellent phone manner and communication skills
  • Manage incoming correspondence, including emails and post
  • Process prescription requests from pharmacies, email and AccuRx
  • Scan letters and process electronic correspondence through Docman
  • Perform data entry tasks accurately
  • Assist with scheduling appointments and managing calendars
  • Provide adminstrative support to other team members

About us

We are a small friendly team all striving to provide the best possible service for our patients. This has been reflected in being voted top in Trafford in the GP survey for 4 years. The admin team are very supportive of each other creating a happy and co-operative atmosphere. Due to the small size of the team this is a varied and interesting role.

Details

Date posted

22 October 2025

Pay scheme

Other

Salary

£12.48 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5316-25-0000

Job locations

Riddings Family Health Centre

34 Riddings Road

Timperley

Altrincham

Cheshire

WA15 6BP


Job description

Job responsibilities

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Use appointment system (EMIS, AccuRx,) confidently to book appointments

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Scanning clinical letters using DOCMAN and filing clinical letters using DOCMAN in a timely manner

Clearing and re-stocking of consulting rooms as required

Providing clerical and secretarial assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning , processing referrals and liaising with other primary care and secondary care services

Administration in accordance with practice needs ie. Summarising, coding etc

Ordering, re-ordering and monitoring of stationery and other supplies

Dealing with clinical waste

Provision of refreshments for staff and visitors as required; washing utensils and keeping kitchen area tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Job description

Job responsibilities

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Use appointment system (EMIS, AccuRx,) confidently to book appointments

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Scanning clinical letters using DOCMAN and filing clinical letters using DOCMAN in a timely manner

Clearing and re-stocking of consulting rooms as required

Providing clerical and secretarial assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning , processing referrals and liaising with other primary care and secondary care services

Administration in accordance with practice needs ie. Summarising, coding etc

Ordering, re-ordering and monitoring of stationery and other supplies

Dealing with clinical waste

Provision of refreshments for staff and visitors as required; washing utensils and keeping kitchen area tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Experience

Essential

  • Experience working in a GP practice
  • Working knowledge of EMIS, DOCMAN, AccuRx
  • Fluent English language

Qualifications

Essential

  • GCSE in English and Maths

Desirable

  • Typing and Microsoft Office skills
Person Specification

Experience

Essential

  • Experience working in a GP practice
  • Working knowledge of EMIS, DOCMAN, AccuRx
  • Fluent English language

Qualifications

Essential

  • GCSE in English and Maths

Desirable

  • Typing and Microsoft Office skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riddings Family Health Centre

Address

Riddings Family Health Centre

34 Riddings Road

Timperley

Altrincham

Cheshire

WA15 6BP


Employer's website

https://www.riddingsfamilyhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Riddings Family Health Centre

Address

Riddings Family Health Centre

34 Riddings Road

Timperley

Altrincham

Cheshire

WA15 6BP


Employer's website

https://www.riddingsfamilyhealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Stephanie Oxley

s.oxley1@nhs.net

Details

Date posted

22 October 2025

Pay scheme

Other

Salary

£12.48 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5316-25-0000

Job locations

Riddings Family Health Centre

34 Riddings Road

Timperley

Altrincham

Cheshire

WA15 6BP


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