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Jubilee Gardens Medical Centre

Receptionist

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This job is now closed

Job summary

Jubilee Gardens Medical Centre is looking for a part-time Receptionist to join our friendly team. The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.

Main duties of the job

The role is patient focussed and you will carry out a variety of roles including:

  • Booking appointments and dealing with patient inquiries over the phone and face-to-face.
  • Scanning, filing and other administrative duties.
  • Processing prescription requests.
  • Signposting patients to the correct service etc.

You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard.

About us

We are a long-established GP practice with approximately 7,800 patients, committed to providing excellent patient care. As part of our team, you will have the opportunity to work in a supportive and professional environment.

We use the SystmOne clinical computer system, and full training will be provided for the right candidate. We are looking for someone who is enthusiastic, motivated, and ready to contribute to the wellbeing of our patients.

Details

Date posted

16 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5313-24-0000

Job locations

Jubilee Gardens Health Centre

Jubilee Gardens

Southall

Middlesex

UB1 2TJ


Job description

Job responsibilities

Job Description Receptionist

Job Title: Receptionist

Responsible to: Practice Manager/Reception Manager

Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Prescription requests

3. Giving out results where appropriate

4. Ambulance transport bookings

5. Deal with Home visit requests

6. Deal with general enquiries

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Booking appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of our clinical team during surgery

14. Collect fees from patients for providing non-NHS services

15. Deal with general enquiries and complaints

16. Filing medical notes

Prescriptions

17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per Practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Maintain Confidentiality at all times

24. To participate and continue Personal Development

25. To observe Equality & Diversity guidelines at all times

26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.

27. Any other reasonable duties as necessary

Job description

Job responsibilities

Job Description Receptionist

Job Title: Receptionist

Responsible to: Practice Manager/Reception Manager

Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Prescription requests

3. Giving out results where appropriate

4. Ambulance transport bookings

5. Deal with Home visit requests

6. Deal with general enquiries

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Booking appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of our clinical team during surgery

14. Collect fees from patients for providing non-NHS services

15. Deal with general enquiries and complaints

16. Filing medical notes

Prescriptions

17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per Practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Maintain Confidentiality at all times

24. To participate and continue Personal Development

25. To observe Equality & Diversity guidelines at all times

26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.

27. Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of working within a reception/administration team.
  • Experience of dealing with the general public (Face to Face and over the telephone)
  • Excellent telephone manner
  • Confident with IT systems

Desirable

  • Experience of working within NHS / GP surgery
  • Experience of working with clinical systems
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of working within a reception/administration team.
  • Experience of dealing with the general public (Face to Face and over the telephone)
  • Excellent telephone manner
  • Confident with IT systems

Desirable

  • Experience of working within NHS / GP surgery
  • Experience of working with clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jubilee Gardens Medical Centre

Address

Jubilee Gardens Health Centre

Jubilee Gardens

Southall

Middlesex

UB1 2TJ


Employer's website

https://www.jubileegardensmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Jubilee Gardens Medical Centre

Address

Jubilee Gardens Health Centre

Jubilee Gardens

Southall

Middlesex

UB1 2TJ


Employer's website

https://www.jubileegardensmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Hetal Nirmal

hetalnirmal@nhs.net

Details

Date posted

16 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5313-24-0000

Job locations

Jubilee Gardens Health Centre

Jubilee Gardens

Southall

Middlesex

UB1 2TJ


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