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Herne Bay Integrated Care Ltd

Urgent Treatment Centre Receptionist

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This job is now closed

Job summary

An exiting opportunity has arisen to join our team at the Urgent Treatment Centre in Herne Bay. We are looking for an experienced Receptionist.

This role will be approx. 22 per week. The successful candidate will be required to cover shifts between 7:45 am to 8:00 pm (Monday to Sunday inclusive of bank holidays) on a rota basis.

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

The Urgent Treatment Centre in Herne Bay is open 7:45 till 20:00;

7 days per week.

Urgent Treatment Centres (UTCs) provide treatment for minor injuries and illnesses that are urgent but not life threatening. They are GP-led and are equipped to diagnose and deal with many of the most common aliments people attend A&E for.

Details

Date posted

06 February 2025

Pay scheme

Other

Salary

£12.48 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5312-25-0000

Job locations

Queen Victoria Memorial Hospital

King Edward Avenue

Herne Bay

Kent

CT6 6EB


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the appointment system

b. Process personal, telephone and 111 requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Data entry of temporary registrations and relevant patient information as required

h. Input data into the patients healthcare records as necessary

i. Respond to requests for information i.e. insurance and solicitors letters to the Medical Secretaries as per our unit policies.

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Retrieve and file medical records

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the appointment system

b. Process personal, telephone and 111 requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Data entry of temporary registrations and relevant patient information as required

h. Input data into the patients healthcare records as necessary

i. Respond to requests for information i.e. insurance and solicitors letters to the Medical Secretaries as per our unit policies.

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Retrieve and file medical records

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Person Specification

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS user skills

Personal qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
Person Specification

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS user skills

Personal qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herne Bay Integrated Care Ltd

Address

Queen Victoria Memorial Hospital

King Edward Avenue

Herne Bay

Kent

CT6 6EB


Employer's website

https://www.hernebaypcn.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Herne Bay Integrated Care Ltd

Address

Queen Victoria Memorial Hospital

King Edward Avenue

Herne Bay

Kent

CT6 6EB


Employer's website

https://www.hernebaypcn.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Manager

Monika Carlin

monika.carlin@nhs.net

Details

Date posted

06 February 2025

Pay scheme

Other

Salary

£12.48 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5312-25-0000

Job locations

Queen Victoria Memorial Hospital

King Edward Avenue

Herne Bay

Kent

CT6 6EB


Supporting documents

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