Job responsibilities
1. To act as a point of contact for
patients, relatives and carers ensuring they feel welcome in the department,
kept aware of information, offered reassurance and generally dealt with in a
helpful, friendly and courteous manner.
2. To help in the maintenance of the
privacy, dignity and confidentiality of the patient at all times.
3. If a patient presenting in reception
or waiting in the waiting room with a minor injury appears to be in pain liaise
with the practitioner to see if a stat dose of pain relief can be given while
they wait.
4. Provide support and assistance to
patients booking in using the e-triage system.
5. Carry out patient care and monitoring
under the direction and supervision of a trained nurse or paramedic
practitioner.
6. Organising and preparing the clinical
rooms ensuring they are suitably stocked and cleaned.
7. To assist with general duties such as
taking and relaying telephone messages, photocopying and scanning documents and
emailing.
8. To assist in keeping the unit tidy
i.e picking up the litter and mopping up small amounts of spillages in line
with policies.
9. To maintain an awareness in relation
to security in the department and to report potential problems to appropriate
staff.
10. To ensure effective risk management
at team level by accident/incident reporting, and complying with health and
safety policies.
11. To be willing to undertake any other
duties as appropriate.
To Provide General Help and Assistance Including:
1. To maintain a visible presence in the
Unit and be ready to assist with or respond to any request.
2. Transfer patients and/or relatives or
carers by means of wheelchair to other areas of the hospital e.g xray.
3. To move items of equipment, including
stores as requested.
4. Undertaking ordering to keep the unit
prepared and well stocked at times. (both clinical rooms and storage areas)
5. To ensure equipment such as trolleys,
plinths and crutches are kept clean and maintained in good and safe working
order.
6. Check all gas cylinders and change
them when necessary.
7. Ensure there are sufficient patient
information and advice leaflets.
To Assist with Clinical Aspects of Patient Care:
1. Direct patient care duties will be
carried out under the direction and supervision of Advanced Clinical
Practitioner, qualified nurse or paramedic practitioner.
2. Offer reassurance to and remain with
vulnerable patients whilst they are in the unit
3. Assist nurses and paramedics in
preparing patients for clinical assessment or treatment by for example removing
dressings and cleaning wounds.
4. Administer treatments as directed by
nursing/paramedic staff e.g assisting with the application of dressings, having
an awareness of oxygen therapy, application of plaster casts and splints.
5. To assist in initial assessment of
patients by taking recordings of their vital signs as directed by practitioner.
Including neuro observations, blood glucose monitoring and urinalysis.
6. Recognise changes in patients
observations and report accordingly.
7. Assist patients with toileting needs
if required e.g. Escort to the toilet.
8. Assist trained staff with
transferring patients e.g. from trolley to ambulance stretcher
9. Make verbal reports to practitioners
concerning their patients wellbeing and behaviours.
10. Undertake further training to extend
skills as required
11. To act as a chaperone.
12. To assist in the emergency management
of patients e.g. performing cardiopulmonary resuscitation.
13. Support other clinics within the
wider integrated care system as required.
Computer administration:
1. To accurately input patient data
2. To be confident after training on
various local and national health computer systems.
3. Maintain accurate and complete
patient records.
4. To take part, and assist in the
registration of patients in the day to day running of the department.
5. To read and communicate via email.
Key Responsibilities:
Checking
treatment room cupboards daily and setting up the rooms for the day.
Imputing
patient information and entering results of blood pressure, urinalysis etc onto
the computer
Keep
all cupboards and trolleys well stocked, clean and tidy.
Ordering
equipment and unpacking deliveries
Answering
the phone and dealing with queries, liaise with nursing and paramedic staff.
Working
alongside clinicians in the provision of patient care
Undertake
and record a range of tasks which may include:
Height
and weight
Urinalysis
Blood
pressure, temperature and pulse
Recording
ECGs
Assisting
with dressing clinic/ simple dressings
Recognise
changes in patients observations, which must be reported and acted on.
Assist
clinicians in emergency management of patients
Enable
patients to access appropriate in the team
Act
as a chaperone
Provide
relevant health promotion literature for patients.
