Medical Receptionist/ Care Navigator

Bodmin Road Health Centre

This job is now closed

Job summary

This is an exciting career opportunity for two Part-Time Medical Receptionists (Care Navigators) to join a friendly, four partner training practice serving around 9000 patients in the ever-popular suburb of Sale, South Manchester.

We are looking for friendly, helpful, enthusiastic people to join our busy team.

We have excellent staff retainment. We are advertising due to retirement.

Main duties of the job

Post 1 is for 19.5 hours per week over 3 days Wednesday, Thursday and Friday as Follows:

Week 1 - 8.00am 1.00pm with 8.00am-6.30pm Friday

Week 2 - 1.30pm 6.30pm with 8.00am-6.30pm Friday

Post 2 is for 19 hours per week over 2 days as follows:

8.00am-6.30pm Monday and 8.00am-6.30pm Thursday

Previous Experience of Medical Reception is desirable but not essential. A background of administration and/or customer service would also be considered.

About us

We pride ourselves on delivering an excellent standard of care for our patients and consistently achieve very high scores in the GP Patient Survey, despite the challenging climate in the NHS. The practice is high QOF scoring and CQC rated Good, with excellent long-term staff retention. We are an active member of the Sale Central PCN.

Date posted

22 October 2024

Pay scheme

Other

Salary

£11.44 to £11.60 an hour Dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5308-24-0002

Job locations

Bodmin Road Health Centre

Bodmin Road

Sale

Cheshire

M33 5JH

Job description

Job responsibilities

MEDICAL RECEPTIONIST

JOB DESCRIPTION

RECEPTION DESK

Welcoming patients into the Surgery

Checking them in on screen (or advising to use self- check in)

Accepting samples and directing them to correct person/ collection

Accepting deliveries/ informing relevant department.

Accepting new registrations, completing relevant paperwork

Accepting and booking travel immunisation APTS.

Ensuring reception well stocked with sample pots/ forms/ registration packs.

Answering telephone queries/appointments when necessary. (will only be necessary when only 3 or less members of staff on duty.

PRESCRIPTIONS

Processing of prescriptions received from pharmacies, online requests, and hand-written requests from prescription box.

Processing appliance requests from Bullen/Ainsworth/Charter etc.

Making sure all medications queries are passed to either a GP or medicines management for clarification.

Directing hospital and other agency letters sent via the prescription email are passed to the relevant department.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

ASKMYGP

Allocation of all requests to GP, FCP, Pharmacists whilst ASKMYGP is operational.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

Allocation of Urgent requests once ASKMYGP is closed, keeping duty Dr aware of urgent requests entered on the system.

Answering all requests placed in reception area of ASKMYGP that can be dealt with by the Admin Team.

SCAN TASKS

Processing all tasks in both EMIS and Docman

Routine Appointments first contact by letter, second contact by text or phone then complete.

Urgent appointments patient to be contacted and booked in.

All patient documents to be scanned to notes.

Scanning to workflow to be processed when needed due to holiday cover.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

OTHER DUTIES

Filing

Summarising

Making sure all printers (including Doctors rooms) have adequate paper blood forms and prescriptions.

Photocopying general forms and medical records for the purpose of legal documents.

Making up Registration Packs.

PERSONAL EXTRA ROLE

Change of Address Personal Details forms are actioned both on screen and in Paper Medical Records

Job description

Job responsibilities

MEDICAL RECEPTIONIST

JOB DESCRIPTION

RECEPTION DESK

Welcoming patients into the Surgery

Checking them in on screen (or advising to use self- check in)

Accepting samples and directing them to correct person/ collection

Accepting deliveries/ informing relevant department.

Accepting new registrations, completing relevant paperwork

Accepting and booking travel immunisation APTS.

Ensuring reception well stocked with sample pots/ forms/ registration packs.

Answering telephone queries/appointments when necessary. (will only be necessary when only 3 or less members of staff on duty.

PRESCRIPTIONS

Processing of prescriptions received from pharmacies, online requests, and hand-written requests from prescription box.

Processing appliance requests from Bullen/Ainsworth/Charter etc.

Making sure all medications queries are passed to either a GP or medicines management for clarification.

Directing hospital and other agency letters sent via the prescription email are passed to the relevant department.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

ASKMYGP

Allocation of all requests to GP, FCP, Pharmacists whilst ASKMYGP is operational.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

Allocation of Urgent requests once ASKMYGP is closed, keeping duty Dr aware of urgent requests entered on the system.

Answering all requests placed in reception area of ASKMYGP that can be dealt with by the Admin Team.

SCAN TASKS

Processing all tasks in both EMIS and Docman

Routine Appointments first contact by letter, second contact by text or phone then complete.

Urgent appointments patient to be contacted and booked in.

All patient documents to be scanned to notes.

Scanning to workflow to be processed when needed due to holiday cover.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

OTHER DUTIES

Filing

Summarising

Making sure all printers (including Doctors rooms) have adequate paper blood forms and prescriptions.

Photocopying general forms and medical records for the purpose of legal documents.

Making up Registration Packs.

PERSONAL EXTRA ROLE

Change of Address Personal Details forms are actioned both on screen and in Paper Medical Records

Person Specification

Experience

Desirable

Experience of Medical Reception/administrative duties within Primary Care. Or other applicable administrative/customer service experience.

Person Specification

Experience

Desirable

Experience of Medical Reception/administrative duties within Primary Care. Or other applicable administrative/customer service experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bodmin Road Health Centre

Address

Bodmin Road Health Centre

Bodmin Road

Sale

Cheshire

M33 5JH

Employer's website

https://www.bodminroadhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bodmin Road Health Centre

Address

Bodmin Road Health Centre

Bodmin Road

Sale

Cheshire

M33 5JH

Employer's website

https://www.bodminroadhealthcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Alison Crank

Alison.crank@nhs.net

01619624625

Date posted

22 October 2024

Pay scheme

Other

Salary

£11.44 to £11.60 an hour Dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5308-24-0002

Job locations

Bodmin Road Health Centre

Bodmin Road

Sale

Cheshire

M33 5JH

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