Administrator / Call Handler

Inspire Health

This job is now closed

Job summary

Due to recent internal promotion, Inspire Health is looking to appoint an individual to join our friendly and progressive administration team. Main duties to include front of house reception desk and contact centre for appointment bookings. Further training to be given as role progresses.

Main duties of the job

Maintain a high level of confidentiality at all times.

Provide a high standard of front of house care.

Answer incoming calls in a timely and professional manner.

Provide accurate and robust administrative work using a variety of computer programs to maintain paper light systems.

Ensure practice policies and procedures are adhered to.

About us

Inspire Health is a dynamic health organisation, based in 2 modern premises in central Chesterfield and Hasland.

There are good public transport and road connections to our sites, all of which are a short drive away from both the M1 motorway and the Peak District.

Inspire Health is a progressive medical health care provider, offering excellent NHS service delivery and patient care to diverse communities across a variety of settings. The group delivers care to in excess of 20000 registered patients.

Inspire Health is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Salary package is competitive and includes:

NHS Pension

6 weeks annual leave plus bank holidays (pro rata if less than full time / under one year contract) and birthday day off, after probationary period completed.

** Previous applicants need not apply**

We currently have one position available:

Position 1: Part Time - 31 Hours

Tuesday: 8am to 6.30pm

Wednesday: 8am to 6.30pm

Thursday: 12.30pm to 6.30pm

Friday: 7.45am to 12.45pm

Date posted

08 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5302-25-0000

Job locations

Avenue House Surgery

109 Saltergate

Chesterfield

Derbyshire

S40 1LE

Hasland Medical Centre

1 Jepson Road

Hasland

Chesterfield

Derbyshire

S410NZ

Job description

Job responsibilities

Inspire Health is looking to appoint an individual to join our friendly and progressive administration team. Main duties to include front of house reception desk and call centre for appointment bookings. Further training to be given as role progresses.

Please see Job Description attached.

Job description

Job responsibilities

Please see Job Description attached.

Person Specification

Experience

Essential

Experience in working with members of the public
Experience of working in a busy environment

Desirable

Previous medical reception work
Experience of clinical software systems
Previous reception work
Experience with Choose and Book

Knowledge and Skills

Essential

Excellent communication and interpersonal skills, both written and verbal
Ability to work on own initiative and in a team
Willingness to develop new skills and undertake training
Approachable, flexible, and caring attitude
Ability to work accurately and effectively as directed

Desirable

An understanding of work within a surgery environment

Qualifications

Essential

5 GCSEs Grade C/ 4 and above, or equivalent, including Maths and English
Proven computer skills

Desirable

IT qualification
Health/Social Care qualification
Customer service/Business administration qualification

Person Specification

Experience

Essential

Experience in working with members of the public
Experience of working in a busy environment

Desirable

Previous medical reception work
Experience of clinical software systems
Previous reception work
Experience with Choose and Book

Knowledge and Skills

Essential

Excellent communication and interpersonal skills, both written and verbal
Ability to work on own initiative and in a team
Willingness to develop new skills and undertake training
Approachable, flexible, and caring attitude
Ability to work accurately and effectively as directed

Desirable

An understanding of work within a surgery environment

Qualifications

Essential

5 GCSEs Grade C/ 4 and above, or equivalent, including Maths and English
Proven computer skills

Desirable

IT qualification
Health/Social Care qualification
Customer service/Business administration qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Inspire Health

Address

Avenue House Surgery

109 Saltergate

Chesterfield

Derbyshire

S40 1LE

Employer's website

https://inspire-health.co.uk/ (Opens in a new tab)

Employer details

Employer name

Inspire Health

Address

Avenue House Surgery

109 Saltergate

Chesterfield

Derbyshire

S40 1LE

Employer's website

https://inspire-health.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Lead Administrators

ddicb.recruitment.inspirehealth@nhs.net

01246244040

Date posted

08 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5302-25-0000

Job locations

Avenue House Surgery

109 Saltergate

Chesterfield

Derbyshire

S40 1LE

Hasland Medical Centre

1 Jepson Road

Hasland

Chesterfield

Derbyshire

S410NZ

Supporting documents

Privacy notice

Inspire Health's privacy notice (opens in a new tab)