Job summary
We are currently looking for a highly motivated individual
who is an experienced clinical coder to join our friendly team.
The main duties of the job are scanning of letters and
coding of documents electronically. In addition to these duties you will also
provide administrative support to the whole practice team as required in line
with the needs of the practice.
Ensuring practice information/databases are maintained to a
high standard.
Main duties of the job
Workflow Optimisation
Accurately clinically coding data on SystmOne into the
patient record
Identifying relevant clinical information documented in
patient correspondence, coding appropriately and completing any detailed action
Actioning all incoming correspondence, emails, and mail in a
timely manner
Scanning patient related documentation and attaching scanned
documents to patients' healthcare records
Inputting data into patients' healthcare records as
necessary
Supporting all clinical staff with general administrative
tasks as requested
About us
Inspire Health is a dynamic health organisation, based in 2
modern premises in central Chesterfield and Hasland.
There are good public transport and road connections to our
sites, all of which are a short drive away from both theM1 motorway and the
Peak District.
Inspire Health is a progressive medical health care
provider, offering excellent NHS service delivery and patient care to diverse
communities across a variety of settings. The group delivers care to in excess
of 20000 registered patients.
Inspire Health is committed to promoting equality of
opportunity for all staff and job applicants. We aim to create a working
environment in which all individuals can make best use of their skills, free
from discrimination or harassment, and in which all decisions are based on
merit.
Diverse Team: 7
GP Partners, 6 Salaried GP's, Physician Associates, ACP and ANP, Visiting
Paramedic, Practice Nurses, Nurse Associates, HCA's, Phlebotomists, Clinical
Pharmacist, Pharmacy Admin and Pharmacy Technicians, Social Prescribers, Frailty
Team, PCN Lead, ICB Lead, GP Trainees, Medical Students.
We also have an exceptional Administration and Management
Team who help deal with various background processes to help things run as
smoothly as possible!
We are proud of having a happy and friendly working
environment with great support throughout all members of the team.
Being part of a supportive team is really important, so we
encourage an open-door policy and meet every day for lunch together.
Job description
Job responsibilities
Processing of results, correspondence, notifications, and tasks as per Practice Policy.
Offer general assistance to the practice team, patients, and visitors to the practice, either in person or over the telephone
Ensure communication to and from patients, other members of the primary health care team and external agencies are processed accurately and within the necessary timescales.
Receive and direct patients courteously and efficiently so that they can access the appropriate service or healthcare professional without difficulty
Taking messages and passing on information.
Filing and retrieving paperwork. Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures including (but not exhaustive) read codes, recall letters and scanning.
Ensure efficiency and effectiveness of the appointment system.
Ensure provision is made for patients requiring `urgent consultation.
Explain the practice arrangements and formal requirements to new patients and those requiring temporary cover. Complete all relevant procedures.
Respond to all queries and requests for assistance from patients and other visitors.
Ensure requests for prescriptions are actioned, where possible, within 48 hours.
Action requests for ambulance transportation and record as per current protocols.
To act as chaperone as requested.
- Management of Appointment Systems
Ensure total familiarity with all the appointment systems including regular and incidental variations.
Use practice protocols to navigate and signpost patients with ease.
Book appointments and action patient re-calls and reviews.
Monitor the effectiveness of the system and report any problems.
Ensure correspondence, reports, results etc are passed to the appropriate person/filed in correct record/entered on electronic record.
Always ensure utmost accuracy when accessing/entering information into patient electronic record.
Retrieve or file paper file records as required ensuring an accurate and tidy filing system.
Receive incoming calls in a polite and efficient manner.
Take accurate and necessary details by phone.
Divert calls and take messages as required.
Inform patients regarding results and other medical enquiries.
To keep the caller informed of action, e.g. being placed on hold.
Job description
Job responsibilities
Processing of results, correspondence, notifications, and tasks as per Practice Policy.
Offer general assistance to the practice team, patients, and visitors to the practice, either in person or over the telephone
Ensure communication to and from patients, other members of the primary health care team and external agencies are processed accurately and within the necessary timescales.
Receive and direct patients courteously and efficiently so that they can access the appropriate service or healthcare professional without difficulty
Taking messages and passing on information.
Filing and retrieving paperwork. Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures including (but not exhaustive) read codes, recall letters and scanning.
Ensure efficiency and effectiveness of the appointment system.
Ensure provision is made for patients requiring `urgent consultation.
Explain the practice arrangements and formal requirements to new patients and those requiring temporary cover. Complete all relevant procedures.
Respond to all queries and requests for assistance from patients and other visitors.
Ensure requests for prescriptions are actioned, where possible, within 48 hours.
Action requests for ambulance transportation and record as per current protocols.
To act as chaperone as requested.
- Management of Appointment Systems
Ensure total familiarity with all the appointment systems including regular and incidental variations.
Use practice protocols to navigate and signpost patients with ease.
Book appointments and action patient re-calls and reviews.
Monitor the effectiveness of the system and report any problems.
Ensure correspondence, reports, results etc are passed to the appropriate person/filed in correct record/entered on electronic record.
Always ensure utmost accuracy when accessing/entering information into patient electronic record.
Retrieve or file paper file records as required ensuring an accurate and tidy filing system.
Receive incoming calls in a polite and efficient manner.
Take accurate and necessary details by phone.
Divert calls and take messages as required.
Inform patients regarding results and other medical enquiries.
To keep the caller informed of action, e.g. being placed on hold.
Person Specification
Qualifications
Essential
- 5 GCSEs Grade C / 4 or above, or equivalent, including Maths and English. Proven computer skills.
Desirable
- IT qualification. Health/Social Care qualification. Customer service/Business administration qualification.
Experience
Essential
- Experience of coding clinical letters and discharge summaries.
- Experience in working with members of the public.
- Experience of working in a busy environment.
Desirable
- Previous medical reception work.
- Experience of clinical software systems.
- Previous reception or call centre work.
- Experience of Systmone.
Skills and Knowledge
Essential
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work on own initiative and in a team.
- Willingness to develop new skills and undertake training.
- Approachable, flexible, and caring attitude.
- Ability to work accurately and effectively as directed.
Desirable
- An understanding of work within a surgery environment.
Person Specification
Qualifications
Essential
- 5 GCSEs Grade C / 4 or above, or equivalent, including Maths and English. Proven computer skills.
Desirable
- IT qualification. Health/Social Care qualification. Customer service/Business administration qualification.
Experience
Essential
- Experience of coding clinical letters and discharge summaries.
- Experience in working with members of the public.
- Experience of working in a busy environment.
Desirable
- Previous medical reception work.
- Experience of clinical software systems.
- Previous reception or call centre work.
- Experience of Systmone.
Skills and Knowledge
Essential
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work on own initiative and in a team.
- Willingness to develop new skills and undertake training.
- Approachable, flexible, and caring attitude.
- Ability to work accurately and effectively as directed.
Desirable
- An understanding of work within a surgery environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
