Patient Adviser

Job summary

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception supervisor/management, dependent on current and evolving practice workload and staffing levels:

Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stock consulting rooms as required.

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.

Dealing with clinical waste

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Flexibility required to cover both surgeries.

About us

Want to join a friendly forward thinking GP practice and be part of an excellent team?

We are a very busy training Practice committed to delivering a high standard of patient care. We are fully computerised and a leading practice for on-line records access.

We work collaboratively with the other 7 Practices that are part of the Hyde PCN

If you are a highly motivated person, with good interpersonal, communication, administrative and IT skills then this is the job for you.

We have two surgeries Haughton Vale in Denton and Thornley House in Hyde

For the successful candidate we offer:

Comprehensive induction programme

25 days of annual leave (pro rata)

Various training opportunities.

Excellent facilities

NHS pension

Uniform