Job summary
Call Centre Advisors provide a professional, efficient, and courteous first point of contact for patients, carers, and other healthcare professionals. The role focuses on handling incoming contact, including phone calls, emails, and tasks, to support access to appropriate clinical care and information.
Call Centre Advisors respond to patient enquiries, book appointments, and signpost to services as required, while maintaining high standards of confidentiality, professionalism, and customer service.
Main duties of the job
- Answer incoming calls, emails, and tasks promptly and politely.
- Identify and record the nature of all enquiries, ensuring requests are managed, signposted and escalated appropriately.
- Use free slot search to book appointments in line with the Practice policies.
- Prioritise and process tasks according to urgency and importance, directing queries to the most appropriate team or clinician.
- Use SystmOne to manage and update patient records accurately, recording all interactions and actions taken.
- Comply with confidentiality, data protection, and clinical governance standards at all times.
- Collaborate with the Triage Support Advisors, clinicians, and administrative colleagues to ensure smooth patient flow.
- Contribute a positive, supportive team environment and assist colleagues to ensure a smooth patient flow.
- Participate in training to maintain and improve knowledge, skills, and system proficiency.
- Keep up to date with changes in practice policies, call handling procedures, and SOPs.
- Provide cover and support during busy periods, staff absences, or workflow challenges.
- Adapt duties as required to ensure safe and effective patient access across both the wider Call Centre and Practice Team.
About us
We are a very friendly GP practice with over 70 years of history, lead by a stable forward-thinking partnership that is ready to embrace the new look of Primary Care.
We have four sites and over 47,000 patients spread across the city of Derby.
We seek someone who is keen to become part of a growing and supportive team and is looking to work in an ambitious practice.
We are able to consider both full time hours and part time hours hours. Please indicate your preferred hours on your application.
In return Lister House Surgery will offer you the following benefits:
- Generous holiday entitlement
- NHS Pension Scheme
- Access to a variety of NHS discounts
- Employee EAP wellbeing support
- Employee discounts
Details
Date posted
06 January 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5287-26-0000
Job locations
207 St Thomas Road
Pear Tree
Derby
DE23 8RJ
Employer details
Employer name
Lister House Surgery
Address
207 St Thomas Road
Pear Tree
Derby
DE23 8RJ
Employer's website
Employer contact details
For questions about the job, contact:
Donna McDonnell
