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Lister House Surgery

Receptionist

Information:

This job is now closed

Job summary

We are currently looking for enthusiastic people with excellent communication skills.

The main purpose of a Receptionist at Lister House Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service.

The appointee will proactively communicate information between relevant patients, doctors and professionals.

Main duties of the job

  • To deliver a quality service, dealing directly with patients, relatives and carers either face to face or telephone.
  • Reception services include general enquires, booking or cancelling of appointments, logging of accurate patients and clinicians at all times ensuring the practice runs efficiently and effectively.
  • To provide a first point of contact for patients dealing with queries as appropriate.
  • To deal with patients' requests for appointments and home visits in line with Practice Policy, booking as appropriate, ensuring the efficient running of the Practice.
  • To ensure that the Reception Office, Waiting Area and Consulting rooms are kept prepared, safe, and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team
  • To undertake start and end procedures in line with Practice Policies to ensure that the premises are both prepared for clinical staff to receive patients and are secured after use. Observe a strict code of confidentiality at all times.

About us

If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, Lister House Surgery may be what you are looking for. At Lister House Surgery, we strive to make a difference the health and wellbeing of our staff and patients.

Some benefits of working at Lister House Surgery:

  • NHS Pension
  • Access to Blue Light Discount

Details

Date posted

24 March 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5287-25-0008

Job locations

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ


Coleman Health Centre

Coleman Street

Derby

DE248NH


Oakwood Medical Centre

Danebridge Crescent

Oakwood

Derby

DE212HT


Lister House Surgery

Fellow Lands Way

Chellaston

Derby

DE736SW


Job description

Job responsibilities

Please view the Job Description and Person Specification documents for full details regarding this post.

When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.

Job description

Job responsibilities

Please view the Job Description and Person Specification documents for full details regarding this post.

When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Skills

Essential

  • A good knowledge of Microsoft Office products and the ability to use email/internet
  • Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
  • Good interpersonal/organisational skills
  • Knowledge of operation of office equipment (photocopiers essential, scanners, desirable)
  • Ability to file accurately
  • Ability to translate information and details accurately both verbally and written
  • Understanding, acceptance and adherence to a strict code of confidentiality
  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

Personal Qualities

Essential

  • Proven ability to liaise appropriately with members of staff at all levels
  • Ability to maintain confidentiality
  • Ability to cope well under pressure

Qualifications

Essential

  • Educated to GCSE level including English Grade C or Equivalent

Desirable

  • NVQ level 2 in Customer Service or similar Customer Service Qualification

Experience

Essential

  • 1 years experience in a Customer Service/Reception environment

Desirable

  • Previous experience of team working
  • Previous NHS experience
  • Experience using SystmOne (or similar)

Other Requirements

Desirable

  • A car owner with a clean licence and appropriate insurance to cover for business miles
Person Specification

Skills

Essential

  • A good knowledge of Microsoft Office products and the ability to use email/internet
  • Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
  • Good interpersonal/organisational skills
  • Knowledge of operation of office equipment (photocopiers essential, scanners, desirable)
  • Ability to file accurately
  • Ability to translate information and details accurately both verbally and written
  • Understanding, acceptance and adherence to a strict code of confidentiality
  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

Personal Qualities

Essential

  • Proven ability to liaise appropriately with members of staff at all levels
  • Ability to maintain confidentiality
  • Ability to cope well under pressure

Qualifications

Essential

  • Educated to GCSE level including English Grade C or Equivalent

Desirable

  • NVQ level 2 in Customer Service or similar Customer Service Qualification

Experience

Essential

  • 1 years experience in a Customer Service/Reception environment

Desirable

  • Previous experience of team working
  • Previous NHS experience
  • Experience using SystmOne (or similar)

Other Requirements

Desirable

  • A car owner with a clean licence and appropriate insurance to cover for business miles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lister House Surgery

Address

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ


Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Lister House Surgery

Address

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ


Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Department

ddicb.listerhr@nhs.net

Details

Date posted

24 March 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5287-25-0008

Job locations

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ


Coleman Health Centre

Coleman Street

Derby

DE248NH


Oakwood Medical Centre

Danebridge Crescent

Oakwood

Derby

DE212HT


Lister House Surgery

Fellow Lands Way

Chellaston

Derby

DE736SW


Supporting documents

Privacy notice

Lister House Surgery's privacy notice (opens in a new tab)