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Call Centre Advisor

Lister House Surgery

Information:

This job is now closed

Job summary

We are currently looking for enthusiastic people with excellent communication skills to join our Call Centre Team at Lister House Surgery. The team is responsible for taking enquiries from and booking appointments for patients, making sure they are dealt with in a timely and professional manner.

We have both part time (minimum 20 hours) and full time hours available.

We are looking for people with a positive outlook who have:

  • Excellent communication and customer service skills
  • Pay attention to detail
  • Are IT literate
  • Can be discreet/respect patient confidentiality
  • Previous experience in a similar role is desirable but NOT essential

Main duties of the job

  • Use and populate the electronic record system for clinical records (SystmOne) or other service systems with accurate information
  • Follow our Patient Pathway to generate an appropriate outcome or signpost to another service
  • Follow a detailed script ensuring patient requirements are met
  • Follow agreed processes for dealing with emails on Outlook and tasks on SystmOne, on a daily basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising

About us

If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, starting a career at Lister House Surgery might be what you are looking for. At Lister House we strive to make a real difference to health and wellbeing of our staff and patience.

Some benefits of working at Lister House Surgery:

  • NHS Pension Scheme
  • Access to Blue Light Discount
  • Generous holiday entitlement
  • Flexible working

Date posted

13 February 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A5287-25-0005

Job locations

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ


Job description

Job responsibilities

Please view the attached Job Description and Person document for full details regarding this post.

When completing your application form please ensure that you clearly demonstrate how you meet the role criteria.

Job description

Job responsibilities

Please view the attached Job Description and Person document for full details regarding this post.

When completing your application form please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Skills

Essential

  • Excellent communication skills, face to face and on the telephone including the ability to deal appropriately with difficult communications situations (difficult patients)
  • Good interpersonal and organisational skills
  • Ability to translate information and details accurately both verbally and written
  • Understanding acceptance and adherence to a strict code of confidentiality
  • A good working knowledge of Microsoft Office products and the ability to use email/internet

Desirable

  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

Qualifications

Essential

  • Educated to GCSE level including English and Maths Grade C or equivalent

Desirable

  • NVQ level 2 in customer service or similar customers service qualifications

Experience

Essential

  • 1 years experience in a customer service/reception environment

Desirable

  • Previous experience of team working Previous NHS experience
  • Experience of using OneSystm (or similar)

Other Requirements

Essential

  • Proven ability to liaise appropriately with members of staff at all levels

Personal Qualities

Essential

  • Ability to maintain confidentiality
  • Able to cope well under pressure Polite and friendly
Person Specification

Skills

Essential

  • Excellent communication skills, face to face and on the telephone including the ability to deal appropriately with difficult communications situations (difficult patients)
  • Good interpersonal and organisational skills
  • Ability to translate information and details accurately both verbally and written
  • Understanding acceptance and adherence to a strict code of confidentiality
  • A good working knowledge of Microsoft Office products and the ability to use email/internet

Desirable

  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

Qualifications

Essential

  • Educated to GCSE level including English and Maths Grade C or equivalent

Desirable

  • NVQ level 2 in customer service or similar customers service qualifications

Experience

Essential

  • 1 years experience in a customer service/reception environment

Desirable

  • Previous experience of team working Previous NHS experience
  • Experience of using OneSystm (or similar)

Other Requirements

Essential

  • Proven ability to liaise appropriately with members of staff at all levels

Personal Qualities

Essential

  • Ability to maintain confidentiality
  • Able to cope well under pressure Polite and friendly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lister House Surgery

Address

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ


Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Lister House Surgery

Address

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ


Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

HR Department

ddicb.listerhr@nhs.net

Date posted

13 February 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A5287-25-0005

Job locations

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ


Supporting documents

Privacy notice

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