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Lister House Surgery

Receptionist

Information:

This job is now closed

Job summary

We are currently looking for enthusiastic people with excellent communication skills. The main purpose of a Receptionist at Lister House Surgery is to greet patience and visitors in an effective and courteous manner and provide an efficient and polite telephone enquiry service. The appointee will proactively communicate information between relevant patients, doctors, and professionals.

Main duties of the job

  • To deliver a quality reception service, dealing directly with patients, relatives, and carers either face to face or telephone. Reception service includes general enquires, booking or cancelling of appointments, logging of accurate information (e.g., visit request).
  • Facilitating efficient lines of communications between patients and clinicians at all times ensuring the practice runs efficiently and effectively.
  • To provide a first point of contact for patients dealing with queries as appropriate.
  • To deal with patients request for appointments and home visits in line with practice policy, booking as appropriate, this ensures the efficient running of the practice.

  • To ensure that the reception office, waiting area and consulting rooms are kept prepared, safe and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team.
  • To undertake star and end of the day procedures in line with practice policies to ensure that the premises are both prepared for the clinical staff to receive patients and are secure after use. Observe a strict code of confidentiality at all times.

About us

If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, starting a career and Lister House Surgery might be what you are looking for. At Lister House Surgery we strive to make a real difference to the health and wellbeing of our Staff and Patients.

Some benefits of working at Lister House Surgery:

  • NHS Pension
  • Free onsite parking at all 4 sites
  • Access to Blue Light Discount

Unfortunately, due to a high volume of applications we are not able to reply to each application, and if you do not hear from us within 2 weeks of your application you have been unsuccessful on this occasion, thank you.

Details

Date posted

11 April 2024

Pay scheme

Other

Salary

£10.97 an hour Increase April 2024

Contract

Permanent

Working pattern

Part-time

Reference number

A5287-24-0007

Job locations

Lister House Surgery

207 St. Thomas Road

Derby

DE23 8RJ


Job description

Job responsibilities

To deliver a quality reception service, dealing directly with patients, their relatives and carers either face to face or telephone. Reception service include general enquires, booking or cancelling of appointments, logging of accurate information.

Job description

Job responsibilities

To deliver a quality reception service, dealing directly with patients, their relatives and carers either face to face or telephone. Reception service include general enquires, booking or cancelling of appointments, logging of accurate information.

Person Specification

Qualifications

Essential

  • Educated to GCSE level including English Grade C or equivalent

Desirable

  • NVQ level 2 in customer service / reception service level qualification

Experience

Essential

  • 1 years' experience in a customer service/reception environment

Desirable

  • Previous experience of team working
  • Previous NHS experience
  • Experience of using SystmOne (or similar)

Skills

Essential

  • A good knowledge of Microsoft Office products and the ability to use email/internet
  • Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations (difficult patients)
  • Good interpersonal/organisational skills essential
  • Knowledge of operation of office equipment (photocopies essential, scanners desirable)
  • Ability to file accurately
  • Ability to translate information and details accurately both verbally and written
  • Understanding, acceptance and adherence to a strict code of confidentiality
  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

Personal Qualities

Essential

  • Proven ability to liaise appropriately with members of staff at all levels
  • Ability to maintain confidentiality
  • Able to cope well under pressure

Other Requirements

Desirable

  • A car owner with a clean license and appropriate insurance to cover for business miles
Person Specification

Qualifications

Essential

  • Educated to GCSE level including English Grade C or equivalent

Desirable

  • NVQ level 2 in customer service / reception service level qualification

Experience

Essential

  • 1 years' experience in a customer service/reception environment

Desirable

  • Previous experience of team working
  • Previous NHS experience
  • Experience of using SystmOne (or similar)

Skills

Essential

  • A good knowledge of Microsoft Office products and the ability to use email/internet
  • Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations (difficult patients)
  • Good interpersonal/organisational skills essential
  • Knowledge of operation of office equipment (photocopies essential, scanners desirable)
  • Ability to file accurately
  • Ability to translate information and details accurately both verbally and written
  • Understanding, acceptance and adherence to a strict code of confidentiality
  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

Personal Qualities

Essential

  • Proven ability to liaise appropriately with members of staff at all levels
  • Ability to maintain confidentiality
  • Able to cope well under pressure

Other Requirements

Desirable

  • A car owner with a clean license and appropriate insurance to cover for business miles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lister House Surgery

Address

Lister House Surgery

207 St. Thomas Road

Derby

DE23 8RJ


Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Lister House Surgery

Address

Lister House Surgery

207 St. Thomas Road

Derby

DE23 8RJ


Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Sam Doherty

samdoherty@nhs.net

Details

Date posted

11 April 2024

Pay scheme

Other

Salary

£10.97 an hour Increase April 2024

Contract

Permanent

Working pattern

Part-time

Reference number

A5287-24-0007

Job locations

Lister House Surgery

207 St. Thomas Road

Derby

DE23 8RJ


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