Job responsibilities
Strategic
Management and Planning
- Ensure CQC compliance
working in conjunction with the GP partners
- Monitor and evaluate
performance of the practice team against objectives. Identify and manage
positive change
- Co-ordinate meetings,
including the preparation of agendas, minutes, and action points
- Develop practice
protocols and procedures, reviewing and updating them as required
- Apply practice
policies, standards and guidance
- Discuss with other
members of the team how the policies, standards and guidelines will affect own
work
- Prepare and annually
update the practice development plan, and oversee the implementation of the
aims and objectives
- Ensure compliance with
all relevant laws, regulations, and professional standards, staying updated on
changes and implementing necessary changes
- Collaborate with other
healthcare providers, community organisations, and stakeholders to foster
partnerships, develop initiatives, and enhance care coordination
- Stay up-to-date with
technological advancements and implement appropriate systems to optimise
practice operations
- Work closely with the
Partners to develop and implement strategic plans for long-term success
- Oversee patient
complaints and implement strategies to improve patient satisfaction, fostering
positive patient relations
Financial
Management
- Financial
responsibility for all aspects of the partnership business, including
performance against budget and cash flow
- Understand and apply
regulatory and fiscal obligations as determined by external organisations such
as HMRC, NHSE, CQC, DSQS and interpret changes across the organisation
- Manage practice budgets
and seek to maximise income
- Through negotiation
with the PCN and preparation and submission of regular development plans,
ensure the practice receives an appropriate and equitable allocation of
resources
- Co-ordinate the use of
practice bank accountsworking alongside a clerk
- Monitor cash flow,
prepare regular forecasts and reports to the partners
- Manage Partners
drawings
- Manage contributions to
the practice pension schemes and maintain appropriate records
- Ensure systems are in
place for invoicing private work and chasing up outstanding payments.
- Liaising with practice accountants,
including providing information required for the completion of end of year
accounts
Leadership
Role
- Oversee and manage the
day-to-day administrative operations of the GP practice, ensuring efficient and
effective functioning, working closely with Partners and management team.
- Help promote and
maintain a positive, supportive culture across the whole of the practice
team.
- Build successful
relationships and ensure regular effective communication with neighbouring
practices, the ICB, the Primary Care Network, other providers and
stakeholders.
- To remain up to date
with NHS and other information concerning primary care, community care and
social care with the view to identify opportunities to build relationships,
work collaboratively, and access new funding streams.
- Work with the Partners
to develop business cases and bids for new services.
- Ensure a robust
Business Continuity Plan is in place.
- Provide line management
and support to the Management Team.
- Participate in audit
where appropriate
Human
Resources
- Oversee the recruitment
and retention of all staff and provide a general personnel management service.
- Ensure that all members
of staff are legally and gainfully employed. Monitor skill mix and deployment
of staff.
- Evaluate, organise and
oversee staff induction and training, and ensure that all staff are adequately
trained to fulfil their role.
- Ensure that all staff
follow, and adhere to policies, standards, and procedures.
- Support and mentor
staff, both as individuals and as team members.
- Manage staff levels
within target budgets.
- Develop and implement
effective staff absence monitoring systems, return to work interviews, and
staff support procedures.
- Develop and implement
effective staff appraisal, and personnel development plans.
- Keep abreast of changes
in employment legislation.
- Ensure that HR
documentation & systems (including job descriptions, employment contracts,
and employment policies and procedures) are kept up to date.
- Implement effective
systems for the resolution of disputes and grievances.
- Oversee payroll,
including reimbursement claims.
- Manage Partnership
changes including the legal, financial, and patient implications of
retirements, and new appointments.
Organisational
Role
- Ensure that Practice
premises are properly maintained and cleaned, and that adequate fire prevention
and security systems are in place
- Manage the procurement
of practice equipment, supplies and services within target budgets
- Arrange appropriate
maintenance for practice equipment
- Develop and review
Health & Safety policies and procedures and keep abreast of current
legislation
- Arrange appropriate
insurance cover
- Ensure that the
practice has adequate disaster recovery procedures in place
Quality
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own performance
and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness
of the team by reflecting on own and team activities and making suggestions on
ways to improve and enhance the teams performance
- Work effectively with
individuals in other agencies to meet patients needs
- Effectively manage own
time, workload and resources
Communication
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate effectively
with other team members
- Communicate effectively
with patients and carers
- Recognize peoples
needs for alternative methods of communication and respond accordingly
Patient
services
- Adopt a strategic
approach to the development and management of patient services
- Ensure service
development and delivery is in accordance with local and national guidelines
- Ensure that the
practice complies with NHS contractual obligations in relation to patient care
- Maintain registration
policies and monitor patient turnover and capitation
- Oversee repeat
prescribing systems alongside the Prescription manager
- Oversee an effective
appointment system, the organisation of surgery timetables, duty rotas and
holiday cover alongside the Reception Manager
- Routinely monitor and
assess practice performance against patient access and demand management
targets
- Develop and implement
an effective complaints management system
- Liaise with patient
groups, PALS and Patient Participation Group
Health
& Safety and Facilities Management
- Overall responsibility
for the management and maintenance of the premises
- Maximising use of space
and room bookings by third party healthcare professionals
- Understanding security
systems including alarms
- Organising insurance
cover for building, and contents
- Arrange valuation of
the building when required
- Taking responsibility for
identifying all operational/site related Health and Safety risks, completing
risk assessments, and ensuring compliance
Equality
and Diversity
The
post-holder will support the equality, diversity, and rights of patients,
carers, and colleagues, to include:
- Acting in a way that
recognises the importance of peoples rights, interpreting them in a way that
is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy,
dignity, needs, and beliefs of patients, carers, and colleagues
Personal/Professional
development
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, with such training to include:
- Participation in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility
for own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Confidentiality
In
the course of seeking treatment patients entrust us with or allow us to gather
sensitive information in relation to their health and other matters. They do so
in confidence and have the right to expect that staff will respect their
privacy and act appropriately.
In
the performance of the duties outlined in this job description, the post holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access
to information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers, or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.