Health & Wellbeing Coach

Job description

Job responsibilities

Manage and prioritise a caseload, in accordance with the health and wellbeing needs of the local PCN population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues.

Where required and as appropriate, the Health and Wellbeing Coach will refer people back to other health professionals within the PCN.

Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching.

Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare, empowering them to manage their own health and wellbeing and live independently through -

coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives.

providing interventions such as self-management education and peer support.

supporting patients to establish and attain goals that are important to the patient, supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.

Work in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing, and increasing patient motivation to self-manage and adopt healthy behaviours.

Work in partnership with patients to support them to develop their level of knowledge, skills and confidence enabling them to engage with their health and well-being and subsequently supporting them in shared decision-making conversations.

Utilise health coaching skills to support to develop the knowledge, skills, and confidence of the patient to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers.

Explore and support patient access to a personal health budget, where appropriate, for their care and support.

Primary Duties and Areas of Responsibility

Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multi-disciplinary teams to holistically support patients wider health and well-being, public health, and contribute to the reduction of local health inequalities.

Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input; and raise awareness within the PCN of shared decision-making and decision support tools.

The PCN will ensure the Health and Wellbeing Coach can discuss patient related concerns and be supported to follow appropriate safeguarding procedures e.g. abuse, domestic violence and support with mental health, with a relevant person within the PCN.

Person Specification

Experience

Essential

• At least two years experience in a role that involves delivering face to face support in a related environment
• Experience in adopting a person-centred approach and empowering people to make informed choices
• Has formal individual and group coaching supervision which must come from a suitably qualified or experienced individual
• Working closely in partnership with the Social Prescribing Link Workers or social prescribing service provider to identify and work alongside people who may need additional support, but are not yet ready to benefit fully from social prescribing

Desirable

• Experience of supporting people with long term health conditions to make lifestyle changes

Personal Qualities and Skills

Essential

• Good ability to use Microsoft Office including Excel, Word, Outlook and Powe Point and other online client monitoring systems or tools as required
• Ability to use coaching skills to support and motivate people with a wide range of health and wellbeing needs
• Strong interpersonal skills with the ability to listen actively and build excellent rapport with people from all backgrounds
• Excellent communication skills, verbal and written, able to communicate in a meaningful way and develop effective relationships with a range of stakeholders
• Excellent organisation, planning and time management skills
• Ability to work unsupervised to meet agreed outcomes, targets and deadlines
• Ability to identify risk, assess and manage risk when working with patients
• Able to demonstrate personal accountability, emotional resilience and ability to work well under pressure
• Commitment to valuing equality and diversity and understanding of how this applies to own areas of work
• Commitment to own professional and personal development and willingness to undertake training and development as appropriate to the role

Desirable

• Able to collect and record data to enable the monitoring of key performance indicators, reporting on them as and when required
• Commitment to working in deprived communities and reducing health inequalities

Knowledge and Understanding

Essential

• Knowledge of the wider determinants of health, including social, economic and environmental factors
• Knowledge of how lifestyle behaviours impact on health and long-term conditions
• An understanding of the principles of confidentiality and how these apply when handling patient information

Desirable

• Understanding of personalisation, health coaching and the skills required to support self-care

Qualifications

Essential

• A recognised health or fitness Level 3 qualification

Desirable

• Experience of supporting people with long term health conditions to make lifestyle changes
• Motivational interviewing, behaviour change, or health coaching qualification or willingness to undertake training
• Motivation interviewing, behaviour change or health coaching experience
• Level 3 or above equivalent qualification in exercise delivery and/or weight management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pendle West PCN

Address

Yarnspinners PHCC

Carr Road

Nelson

Lancashire

BB9 7SR

Employer's website

https://www.nelsonmedicalpracticelancs.nhs.uk/ (Opens in a new tab)