Practice Care Coordinator/Administrator

Job description

Job responsibilities

You will be responsible for the day to day running of reception, ensuring that an effective and efficient service is being provided. You will care navigate/signpost patients to the most appropriate service for their need, dealing with all general enquiries, booking of appointments and using your own judgment and communication skills to ensure that patients see the right clinician at the right time.

This role is ideal for someone who is highly organised, an effective communicator, who can effectively problem solve, and work as part of a team whilst providing a professional and warm welcome to our patients. The post holder will have excellent communication skills, a compassionate and friendly nature and be able to operate in a busy ever-changing environment with a range of people and professions. IT skills are essential.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Person Specification

Knowledge and Skills

Essential

• Excellent communication skills

Desirable

• Strong IT skills (generic)

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working with the general public.

Desirable

• Experience of working in General Practice.
• Knowledge of Emis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park View Surgery

Address

Newton Medical Centre

Newton Lane

Doncaster

South Yorkshire

DN5 8DA

Employer's website

https://www.parkviewsurgery.org/ (Opens in a new tab)