Job responsibilities
The Assistant
Practice Manager will support the Practice Manager with the general day to day
running of the Practice.
To be involved
in the management and development of the non-clinical Practice staff
Act as line
Manager to the Care coordinators and Admin Team.
To be
responsible for the maintenance of the practices clinical and other computer
systems.
Supporting the
Practice Manager with administrative task.
Duties and Responsibilities
Organising
premises maintenance as required using agreed contractors.
To be
responsible for the collection and collation of data and feedback about
patients needs and satisfaction.
I.T. Champion
Supporting the
Practice and Practice Manager in maintaining its CQC rating.
Supporting the
Practice Manager to achieve QOF targets.
Human Resources
To be the point
of contact for non-clinical staff.
Assisting the
Practice Manager with the recruitment and interviewing of all non-clinical
staff.
Inducting new starters
& managing the mandatory training for all staff ensuring this has been
completed in a timely manner.
Organisational
To arrange
staff rotas and arrange cover for holidays/sickness
Act as liaison
with the contractors
Supporting the
Practice Manager to organise the flu clinics and coordinate staffing.
Lead the
practice, train and support staff with Practice development including
technologies.
IT
Ensure Emis is
updated with correct local referral forms
To liaise with system
suppliers support department (RDaSH) to resolve other hardware and software
issues.
To maintain an
equipment log ensuring that ICB and Practice owned equipment is readily
identifiable.
To be Smart
Card Sponsor for the practice alongside the Practice Manager.
To ensure the
Practice website is maintained and kept up to date.
Working Relationships
To work as a
flexible member of the team to ensure the smooth running of the practice,
providing support to other team members when necessary.
Equality and Diversity
Acting in a way
that recognizes the importance of peoples rights, interpreting them in a way
that is consistent with Practice procedures and policies, and current
legislation.
Respecting the
privacy, dignity, needs and beliefs of patients, carers, and colleagues.
Behaving in a
manner which is welcoming to and of the individual, is non-judgemental and
respects their circumstances, feelings, priorities and rights.
Personal / Professional Development
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/ or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Training may
need be undertaken outside of normal practice hours, and off site.
Quality
Alert other
team members to issues of quality and risk.
Assess own
performance and take accountability for own actions, either directly or under
supervision
Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance.
Work
effectively with individuals in other agencies to meet the patients needs.
Effectively
manage own time, workload, and resources.
Assist the
Practice Manager with auditing data.
Communication
Communicate
effectively with patients and carers as required.
Communicate
effectively with the Practice Manager and the Practice team, as required, on a
daily basis.
Confidentiality
In the course
of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so
in confidence and have the right to expect that staff will respect their
privacy and act appropriately.
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers. They may also have access to
information relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health and Safety
All employees
are subject to the requirements of the Health and Safety at Work Act. The
postholder is required to ensure, as an employee, that their work methods do
not endanger other people or themselves.
Assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health and Safety Policy, to include:
Using personal
security systems within the workplace according to Practice guidelines.
Identifying the
risks involved in work activities and undertaking such activities in a way that
manages those risks.
Making
effective use of training to update knowledge and skills.
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards.
Reporting
potential risks identified.
General Terms and Conditions
All employees
are employed on an initial assessment basis.
All employees
must comply with the practices opportunities policy, and must not discriminate
on the grounds, race, colour, ethnic or national grounds, sex, marital status,
disability or any other grounds that cannot be shown to be justifiable.
This Job
Description may be reviewed in the light of changed service needs and
developments. Any changes will be fully discussed with the postholder. The
postholder may be required to carry out other duties appropriate to the grade
of the post.