Medical Receptionist

Job summary

The Poundhill Medical Group Practice is a GP surgery with two sites, one in Pound Hill and one in Copthorne. We are a friendly team looking to add two part time receptionists to work across both sites.

The receptionist role is one of the most important functions in the day to day running of the surgery. You are the first impression and set the tone for the experience a patient will have with us. Essentially your role is to help navigate a patient through their journey with kindness and care. The role involves liaising with patients over the phone and face to face, it involves helping patients with prescriptions and general enquiries in addition to providing admin support to the wider team. You will work closely with, and support, our multi-disciplinary team.

Job Overview:We are currently seeking two dedicated Medical Receptionists to join our friendly team in providing an excellent service to our patients.. The ideal candidates will have strong organisational skills and a friendly demeanour to assist patients and medical staff effectively.

Main duties of the job

• Greet patients and visitors in a professional and courteous manner
• Manage patient appointments, cancellations and reschedule efficiently
• Maintain electronic medical records accurately and confidentially
• Answer telephone calls, emails and inquires promptly
• Handle patient queries and provide necessary information or assistance
• Coordinate with medical staff to ensure smooth patient services
• Request prescriptions and handle prescription queries

About us

This is a patient centric and clinically forward-thinking, highly respected 7 Partner GP training practice which is very well established and respected; and continues to explore and deliver comprehensive integrated healthcare.

Whilst being clinically driven, the Practice performs well financially and presents as a strongly democratic happy and balanced team with excellent staff retention and ST3 trainee GPs taking salaried posts after completing their training.

The ethos within the practice is described as non-hierarchical, well run, organised, progressive, happy, friendly, encouraging, supportive and caring. Well-being and work life balance is very important to the partners

This is a busy, patient centric practice with a strong belief in investment for development and training for all of the practice team to encourage staff retention, which is an important aspect of this partnership.