Job summary
An exciting
opportunity has arisen for the new role of Business Manager at Desborough & Hazelmere Surgeries.
The role is needed for strategic overview and planning and support for the
partners and the current management team.This is a part time role with the opportunity to
work flexibly.
The partners are looking for an exceptional
leader with strong business management skills, particularly in strategic management, managing staff,
human resources (HR), project
management, public relations, financial planning and budgeting.
The successful candidate will need to be
able to work collaboratively with the partners, as a group and individually, to
develop and implement strategies.
We are looking for a confident and
resilient individual with excellent communication skills. It is essential that
the new manager can ensure that the practice continues to run smoothly, working
closely with the Primary Care Network (PCN) and exploring opportunities for
collaborative working.
Individual should be adaptable and able
to understand and respond to the diverse and dynamic nature of the role, being
able to balance the needs of the practice with the ever-changing challenges of
providing healthcare.
Previous primary care management
experience is not essential for this role; however, individuals without
previous primary care experience will have to demonstrate transferable
knowledge and skills.
Main duties of the job
The focus of the role is strategic planning and future proofing,
which will include overseeing the management of the practice, optimising efficiency,
and financial performance. Ensuring the practice achieves its long-term
strategic objectives in a safe and effective working environment.
Through innovative ways of working, and along with the Management
Team promote, continuous improvement, confidentiality, service delivery,
learning and development, profitability and ensure the practice complies with
all statutory (including CQC) regulations. Also explore all opportunities for
collaborative working including engagement with the PCN and ICB.
About us
Desborough & Hazlemere Surgeries are well-established practices serving 14,000 patients across two sites in High Wycombe, a large, diverse town in Buckinghamshire.
You will become a key part of the team, consisting of 7 GPs (including 2 Partners), experienced and organised Nurses/Health Care Assistants, management and administrative teams as well as our wider Primary Care Network team including pharmacists, paramedics and social prescribers.
There is a friendly atmosphere established at both our sites, a long with a 'can do' work ethic. There is a loyal and well established team in place, with a very low staff turnover rate.
All staff are invited to have an input into the development and smooth running of the Practice.
Job description
Job responsibilities
Primary responsibilities
The following are the core
responsibilities of the Business Manager. There may be, on occasion, a
requirement to carry out other tasks. This will depend on factors such as
workload and staffing levels.
The Business Manager is
responsible for:
- Direct line management of the Management Team:
2 x Assistant Practice Managers
IT and Data Manager
Reception Manager
- Reviewing staffing levels in line with the practice joint working
policy where required
- Oversee the financial elements of the practice, including
budgets, bank accounts, petty cash, payroll, payments, and receipts. This
also includes Primary Care Network (PCN) income and expenditure, ensuring
financial and contractual scrutiny is given on all transactions and activity
- Ensuring the practice explores all opportunities to maximise
income and reduce expenditure in collaboration with the partners and
implementing these opportunities where appropriate which may include streamlining
processes over both sites
- Briefing partners, when required, on all financial and strategic matters,
including forecasting and future sustainability
- PCN working with the practices clinical lead/director and PCN
Manager to ensure that the practice team are kept up to date on PCN
activities, future and recruitment opportunities. Attend PCN meetings and briefing
the partnership when required
- The practice lead for the development of the practice buildings,
ensuring they are fit for purpose and in line with NHS estates policy and they
are utilised effectively for delivering clinical care and support functions. Supporting
the management of the estates and facilities, including health and safety
aspects such as risk assessments and mandatory training
- Leading and coordinating all projects within the practice,
including 6-month review plan (this could include developing the PCN, the
further development of the practice, planning, risk-assessing and staffing
reviews)
- Coordinating the compilation and review of practice reports,
including the practice development plan (PDP), business development plan, and
business continuity plan. Exploring
examples of good practice to influence the planning of the practices
priorities which may include writing business cases and service level
agreements
- Ensuring ongoing practice CQC compliance. Managing the process by
which the practice maintains registration under the CQC. Working with the
team and partners in preparation for CQC inspections
- Ensuring the practice maintains compliance with its NHS
contractual obligations
- Provide support to the partners and the partnership to ensure
excellent team-working over both sites and a sound legal framework, including
the recruitment of new partners, organisation of awaydays, and planning
meetings.
- Chair and oversee effective business meetings. Also ensure the
practice has effective practice, departmental and clinical meetings etc with clear agendas, minutes, and
action plans
Secondary responsibilities
In addition to the primary responsibilities, the Business Manager
may be requested to:
- Deputise for the Partners
at internal and external meetings
- Act as the primary point
of contact for NHS(E), ICB, community services, suppliers and other external
stakeholders
- Partake in audit as
requested by the audit lead
Personal development
The post holder will be expected to:
-
Manage their own
time effectively, and plan and meet personal
and practice targets
-
Manage their own
personal development through reflection and feedback from Partners
and colleagues
-
Ensure that personal training needs are
identified and met
Other terms
Probationary period
There will be a six-month period of
mutual assessment, during which time the period of notice will be one month for both the surgery and the candidate.
Notice period
Once the probationary period has been
completed, there will be a three-month
period of notice on either side to terminate the employment.
Annual leave and Continued
Professional Development
Annual leave entitlement will be five weeks plus statutory public holidays pro rata for part time working. Time off to attend
relevant training courses and updates will be approved in advance
with the agreement
of the partners.
Hours of work
This is a senior salaried role. This is a part time role for *24/32 hrs
per week, (opportunities to work three/four days per week are available, specific
days/working pattern to be agreed by the partners, prior to starting), although
the post holder is expected to work flexibly to fulfil the duties of the role.
Pension scheme
Entrance into the NHS Pension Scheme is
automatic unless the post holder selects to opt out of the scheme.
This is a contributory scheme by both employee and employer. There is no
alternative scheme available, unless you have retired from the NHS Pension Scheme, in which case you can
join an alternative provider.
Salary
The salary,
depending on skills and experience, will be in the region of £45,000 - £50,000 (FTE pro rata) per
annum.
Job description
Job responsibilities
Primary responsibilities
The following are the core
responsibilities of the Business Manager. There may be, on occasion, a
requirement to carry out other tasks. This will depend on factors such as
workload and staffing levels.
The Business Manager is
responsible for:
- Direct line management of the Management Team:
2 x Assistant Practice Managers
IT and Data Manager
Reception Manager
- Reviewing staffing levels in line with the practice joint working
policy where required
- Oversee the financial elements of the practice, including
budgets, bank accounts, petty cash, payroll, payments, and receipts. This
also includes Primary Care Network (PCN) income and expenditure, ensuring
financial and contractual scrutiny is given on all transactions and activity
- Ensuring the practice explores all opportunities to maximise
income and reduce expenditure in collaboration with the partners and
implementing these opportunities where appropriate which may include streamlining
processes over both sites
- Briefing partners, when required, on all financial and strategic matters,
including forecasting and future sustainability
- PCN working with the practices clinical lead/director and PCN
Manager to ensure that the practice team are kept up to date on PCN
activities, future and recruitment opportunities. Attend PCN meetings and briefing
the partnership when required
- The practice lead for the development of the practice buildings,
ensuring they are fit for purpose and in line with NHS estates policy and they
are utilised effectively for delivering clinical care and support functions. Supporting
the management of the estates and facilities, including health and safety
aspects such as risk assessments and mandatory training
- Leading and coordinating all projects within the practice,
including 6-month review plan (this could include developing the PCN, the
further development of the practice, planning, risk-assessing and staffing
reviews)
- Coordinating the compilation and review of practice reports,
including the practice development plan (PDP), business development plan, and
business continuity plan. Exploring
examples of good practice to influence the planning of the practices
priorities which may include writing business cases and service level
agreements
- Ensuring ongoing practice CQC compliance. Managing the process by
which the practice maintains registration under the CQC. Working with the
team and partners in preparation for CQC inspections
- Ensuring the practice maintains compliance with its NHS
contractual obligations
- Provide support to the partners and the partnership to ensure
excellent team-working over both sites and a sound legal framework, including
the recruitment of new partners, organisation of awaydays, and planning
meetings.
- Chair and oversee effective business meetings. Also ensure the
practice has effective practice, departmental and clinical meetings etc with clear agendas, minutes, and
action plans
Secondary responsibilities
In addition to the primary responsibilities, the Business Manager
may be requested to:
- Deputise for the Partners
at internal and external meetings
- Act as the primary point
of contact for NHS(E), ICB, community services, suppliers and other external
stakeholders
- Partake in audit as
requested by the audit lead
Personal development
The post holder will be expected to:
-
Manage their own
time effectively, and plan and meet personal
and practice targets
-
Manage their own
personal development through reflection and feedback from Partners
and colleagues
-
Ensure that personal training needs are
identified and met
Other terms
Probationary period
There will be a six-month period of
mutual assessment, during which time the period of notice will be one month for both the surgery and the candidate.
Notice period
Once the probationary period has been
completed, there will be a three-month
period of notice on either side to terminate the employment.
Annual leave and Continued
Professional Development
Annual leave entitlement will be five weeks plus statutory public holidays pro rata for part time working. Time off to attend
relevant training courses and updates will be approved in advance
with the agreement
of the partners.
Hours of work
This is a senior salaried role. This is a part time role for *24/32 hrs
per week, (opportunities to work three/four days per week are available, specific
days/working pattern to be agreed by the partners, prior to starting), although
the post holder is expected to work flexibly to fulfil the duties of the role.
Pension scheme
Entrance into the NHS Pension Scheme is
automatic unless the post holder selects to opt out of the scheme.
This is a contributory scheme by both employee and employer. There is no
alternative scheme available, unless you have retired from the NHS Pension Scheme, in which case you can
join an alternative provider.
Salary
The salary,
depending on skills and experience, will be in the region of £45,000 - £50,000 (FTE pro rata) per
annum.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of managing and working with accounting procedures, including budget and cash flow forecasting
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
Desirable
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising) skills
- Ability to network and build relationships
- Proven problem-solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
Desirable
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- Primary Care qualification
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Ability to drive and deliver change effectively
Other requirement
Essential
- Flexibility to work outside core office hours
- Disclosure and Barring Service (DBS) check
- Maintain confidentiality at all times
Desirable
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of managing and working with accounting procedures, including budget and cash flow forecasting
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
Desirable
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising) skills
- Ability to network and build relationships
- Proven problem-solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
Desirable
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- Primary Care qualification
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Ability to drive and deliver change effectively
Other requirement
Essential
- Flexibility to work outside core office hours
- Disclosure and Barring Service (DBS) check
- Maintain confidentiality at all times
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.