Fordbridge Medical Centre

Receptionist

Information:

This job is now closed

Job summary

An opportunity has arisen for a Medical Receptionist to join Fordbridge Medical Centre. We're a friendly GP surgery with 8,000 patients. We take pride in providing excellent service to our patients and a supportive and friendly environment for our staff.

We encourage our staff to develop skills and provide ample training.

Main duties of the job

Applicants should demonstrate competence in the following areas:

  • Ability to work in a high-pressure environment.
  • Ability to use initiative and lateral thinking.
  • Mature and positive attitude to work.
  • Ability to prioritise workload efficiently.
  • Excellent written and verbal communication and interpersonal skills.
  • Strong customer service skills.
  • Excellent IT skills.
  • Ability to multi-task.
  • Being able to follow processes and procedures and always respect confidentiality.

  • Experience in Emis and Docman & Accurx, is desirable but not essential. The successful candidate will begin working within a friendly and supportive team at the earliest opportunity.

    • About us

    The reception department is the heart of Fordbridge Medical. The team manages a bustling department with a can-do attitude. Their manager supports the team and will always step in with additional support. The reception team is well respected for its ability to handle stressful situations with a good attitude and kindness.

    Details

    Date posted

    03 July 2024

    Pay scheme

    Other

    Salary

    £12.16 an hour

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A5262-24-0001

    Job locations

    4 Fordbridge Road

    Ashford

    TW15 2SG


    Job description

    Job responsibilities

    • Welcoming patients at reception face-to-face or on the telephone.
    • Assisting patients by completing required documentation for appointment processing.
    • Excellent telephone manners.
    • Excellent communication skills
    • Processing samples.
    • Adaptable in your work duties.
    • Answering phones and forwarding calls to the appropriate party or taking down messages for forwarding later.
    • Collecting patient information and providing it to relevant medical leads.
    • Tracking availability and preparing patients before their appointments.
    • Informing medical staff when a patient has arrived or is waiting.
    • Handling correspondence and file transfers.
    • Checking on medical staff throughout the day.

    Job description

    Job responsibilities

    • Welcoming patients at reception face-to-face or on the telephone.
    • Assisting patients by completing required documentation for appointment processing.
    • Excellent telephone manners.
    • Excellent communication skills
    • Processing samples.
    • Adaptable in your work duties.
    • Answering phones and forwarding calls to the appropriate party or taking down messages for forwarding later.
    • Collecting patient information and providing it to relevant medical leads.
    • Tracking availability and preparing patients before their appointments.
    • Informing medical staff when a patient has arrived or is waiting.
    • Handling correspondence and file transfers.
    • Checking on medical staff throughout the day.

    Person Specification

    Qualifications

    Essential

    • GCSE English A-C
    • GCSE Maths A-C

    Desirable

    • Experience with EMIS System, Docman, and Accurx.

    Experience

    Essential

    • You must have good communication skills, patience, and a can-do attitude. You must be willing to support all of our patients at all times.

    Desirable

    • The ideal applicant will have experience working in general practice administrative roles. However, this is not essential but ideal. Full training will be provided.
    Person Specification

    Qualifications

    Essential

    • GCSE English A-C
    • GCSE Maths A-C

    Desirable

    • Experience with EMIS System, Docman, and Accurx.

    Experience

    Essential

    • You must have good communication skills, patience, and a can-do attitude. You must be willing to support all of our patients at all times.

    Desirable

    • The ideal applicant will have experience working in general practice administrative roles. However, this is not essential but ideal. Full training will be provided.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Employer details

    Employer name

    Fordbridge Medical Centre

    Address

    4 Fordbridge Road

    Ashford

    TW15 2SG


    Employer's website

    https://fordbridgemedicalcentre.nhs.uk (Opens in a new tab)

    Employer details

    Employer name

    Fordbridge Medical Centre

    Address

    4 Fordbridge Road

    Ashford

    TW15 2SG


    Employer's website

    https://fordbridgemedicalcentre.nhs.uk (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Practice Manager

    Sharon Murphy

    s.murphy24@nhs.net

    07510346421

    Details

    Date posted

    03 July 2024

    Pay scheme

    Other

    Salary

    £12.16 an hour

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A5262-24-0001

    Job locations

    4 Fordbridge Road

    Ashford

    TW15 2SG


    Privacy notice

    Fordbridge Medical Centre's privacy notice (opens in a new tab)