The Clays Practice

Pharmacy Technician

The closing date is 18 July 2025

Job summary

Arbennek PCN is looking for an enthusiastic and highly motivated person to join its team as a Pharmacy Technician.

The successful candidate will work with Clinical Pharmacists along with the practice and PCN's wider multi-disciplinary team, under supervision, to ensure the safe, accurate and timely supply of prescribed medication to patients.

Main duties of the job

  • Support Clinical Pharmacists at practice and PCN level with medicines optimisation and patient care initiatives.
  • Perform medication switches and updates in GP practices in line with agreed protocols.
  • Report on key performance indicators for CPGP to demonstrate added value for patients and general practice in accordance with NICE guidance.
  • Conduct and share outcomes from clinical audits using SystmOne.
  • Monitor MHRA drug alerts and help implement appropriate medication changes.
  • Use and maintain information systems and databases relevant to the position including incident reporting, medicines optimisation, prescribing data, cost savings and patient outcomes.
  • Collaborate with GP practices, ICB teams, community and hospital pharmacies.
  • Participate in meetings, including PCN Multi Disciplinary Team meetings.
  • Help deliver the wider Medicines Optimisation Strategy.
  • Handle sensitive information professionally, in line with the Data Protection Act and Caldicott Guidelines.
  • To be responsible for the organisation, planning and of own workload to meet set deadlines.

About us

Arbennek PCN is located in the central ICA within the Cornwall and Isles of Scilly Integrated Care System and has approximately 32,453 people registered from 4 GP Practices Brannel Surgery, Clays Surgery, Probus Surgery and Roseland Surgeries.

Details

Date posted

23 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5259-25-0001

Job locations

Victoria Road

Roche

Cornwall

PL26 8JF


The Surgery

Gerrans Hill

Portscatho

Truro

Cornwall

TR2 5EE


The Surgery

Tregony Road

Probus

Truro

Cornwall

TR2 4JZ


Brannel Surgery

Rectory Road

St. Stephen

St. Austell

Cornwall

PL26 7RL


Job description

Job responsibilities

Undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.

Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

As determined by the PCN, support medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacies

Support the Clinical Pharmacist in Structured Medication Reviews (SMR) i.e. organise necessary monitoring tests prior to SMR

Provide expertise to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.

Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.

Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing locally.

Support the PCN multi-disciplinary team to ensure efficient medicines optimisation processes are being followed.

Implement efficient ordering and return processes and reducing medication wastage.

Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).

Promotion of Electronic Repeat Dispensing (eRD) and online ordering

Develop relationships with other pharmacy professionals and members of the multi-disciplinary team to support integration across health and social care including primary care, community pharmacy, secondary care and mental health.

Support practice reception teams in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings.

Support the PCN to deliver on QIPP agenda, QOF and locally commissioned enhanced services

Supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services;

Support the PCN in reviewing and developing practice policies for CQC requirements

Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.

Ensure the principles of openness, transparency and candor are observed and upheld in all working practices.

The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Job description

Job responsibilities

Undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.

Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

As determined by the PCN, support medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacies

Support the Clinical Pharmacist in Structured Medication Reviews (SMR) i.e. organise necessary monitoring tests prior to SMR

Provide expertise to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.

Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.

Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing locally.

Support the PCN multi-disciplinary team to ensure efficient medicines optimisation processes are being followed.

Implement efficient ordering and return processes and reducing medication wastage.

Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).

Promotion of Electronic Repeat Dispensing (eRD) and online ordering

Develop relationships with other pharmacy professionals and members of the multi-disciplinary team to support integration across health and social care including primary care, community pharmacy, secondary care and mental health.

Support practice reception teams in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings.

Support the PCN to deliver on QIPP agenda, QOF and locally commissioned enhanced services

Supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services;

Support the PCN in reviewing and developing practice policies for CQC requirements

Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.

Ensure the principles of openness, transparency and candor are observed and upheld in all working practices.

The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Person Specification

Experience

Essential

  • -Evidence of continued professional development (CPD)
  • -Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy

Desirable

  • -Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges

Qualifications

Essential

  • -Professional registration with GPhC
  • -Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician
  • -Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician; c. enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH);

Desirable

  • -BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
  • -

Skill and Competencies

Essential

  • -Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
  • -Able to analyse and interpret prescribing data
  • -Has attention to detail, able to work
  • accurately, identifying errors quickly and easily Able to effectively manage allocated resources
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
  • -Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
  • -Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
  • -Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals. Whilst recognising peoples needs for alternative methods of communication
  • -Influencing and negotiating skills
  • -An excellent understanding of data protection and confidentiality issues
  • -Works effectively independently and as a member of a team
  • -Flexible approach to meet service needs and ensure a stakeholder focused response
  • -Self-motivated and proactive
  • -Able to undertake the demands of the post with reasonable adjustments if required
  • -Independently mobile to be able to work across several sites and travel to meet with stakeholders
  • -Adaptability, flexibility and ability to cope with uncertainty and change
  • -Demonstrate ability to work in a busy environment;ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
  • -Excellent time keeping and prioritisation skills
  • -is working under appropriate clinical supervision to ensure safe, effective and efficient use of medicines

Desirable

  • -Understand the aims of current healthcare policy within the PCN
Person Specification

Experience

Essential

  • -Evidence of continued professional development (CPD)
  • -Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy

Desirable

  • -Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges

Qualifications

Essential

  • -Professional registration with GPhC
  • -Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician
  • -Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician; c. enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH);

Desirable

  • -BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
  • -

Skill and Competencies

Essential

  • -Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
  • -Able to analyse and interpret prescribing data
  • -Has attention to detail, able to work
  • accurately, identifying errors quickly and easily Able to effectively manage allocated resources
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
  • -Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
  • -Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
  • -Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals. Whilst recognising peoples needs for alternative methods of communication
  • -Influencing and negotiating skills
  • -An excellent understanding of data protection and confidentiality issues
  • -Works effectively independently and as a member of a team
  • -Flexible approach to meet service needs and ensure a stakeholder focused response
  • -Self-motivated and proactive
  • -Able to undertake the demands of the post with reasonable adjustments if required
  • -Independently mobile to be able to work across several sites and travel to meet with stakeholders
  • -Adaptability, flexibility and ability to cope with uncertainty and change
  • -Demonstrate ability to work in a busy environment;ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
  • -Excellent time keeping and prioritisation skills
  • -is working under appropriate clinical supervision to ensure safe, effective and efficient use of medicines

Desirable

  • -Understand the aims of current healthcare policy within the PCN

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Clays Practice

Address

Victoria Road

Roche

Cornwall

PL26 8JF


Employer's website

https://theclayspractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Clays Practice

Address

Victoria Road

Roche

Cornwall

PL26 8JF


Employer's website

https://theclayspractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Pharmacy Technician

Rob Attridge

rob.attridge@nhs.net

Details

Date posted

23 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5259-25-0001

Job locations

Victoria Road

Roche

Cornwall

PL26 8JF


The Surgery

Gerrans Hill

Portscatho

Truro

Cornwall

TR2 5EE


The Surgery

Tregony Road

Probus

Truro

Cornwall

TR2 4JZ


Brannel Surgery

Rectory Road

St. Stephen

St. Austell

Cornwall

PL26 7RL


Privacy notice

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