Patient Service Advisor

Job summary

The purpose of the role is to

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Dealing with clinical waste

About us

The Surgery @ Aylestone is a dynamic, progressive, and supportive place to work and proud of our clinical care and innovation.

We are an extremely supportive training practice. There are lots of opportunity for learning, discussions, attending meetings and an MDT approach, as well as a friendly open-door policy with all our clinical and non-clinical colleagues. We offer flexible shifts to accommodate a work life balance.

• We care for and have a list size of 4000+ patients.
• Appointments are mostly telephone with face to face as required and essentially no home visits (unless you wish to/if appropriate).
• We perform highly in QOF, we use SystmOne, Ardens and Accurx.
• We work closely with our PCN, the LMC and the newly formed ICS.
• We provide specialist diabetes, minor ops, steroid injections and a host of other services.